Customer Ratings & Reviews

After two product (refrigerators) failures I've spent a day or two trying to contact the Geek Squad. Many phone calls and waits. Ultimately, I've spoken with some wonderfully helpful and competent people and had a successful outcome.

I hope it was worth purchasing since im slways having issues w appliances

Good everything was good with this product I would definitely buy it again

It is so nice to have the peace of mind for 5 years. We all know things can happen with bee appliances

This warranty is an awesome deal for three years of hassle-free service if needed.

I feel less stressed knowing that my new purchase is protected,

Protect your butt! Don't forget to get one. I had previous good experiences with Geek Squad and keeping it up.

We had a catastrophic refrigerator failure. We purchased a Samsung refrigerator (open box) on 7/24/20 and six days later it quit. Totally Quit!!!! We had purchased the 3 yr. Geek Squad Protection Plan. I called, sat on hold for over an hour before a very nice man set up an appointment with a local appliance repair shop for two days later. The appliance repair shop called me with an automated message confirming the appointment window. The day of the appointment it was a "No Call, No Show". I tried to give them the benefit of the doubt. Called the number that the man from the Geek Squad had given me and the repair shop hung up on me twice. So, I called Geek Squad back and waited on hold for two (2), yes two (2) hours to be told that they were sorry and because it was a weekend that they would send the repair back out for bid and that would take 1-2 business days to get back to me. Now by Monday I am getting a little impatient and I call Geek Squad again to see where my repair order is in the line up. Again, I sat on hold for an hour, explained my problem to Bethany who stated that she would check on the status and get right back to me. Now here is the part that really is awful. I waited on hold for another hour. Bethany finally gets back on the line with me and tells me that the repair order is in the queue and that it could take as many as two business days and BEFORE I could ask another question she hung up on me. I really understand that times are tough with this pandemic running rampant but honestly. This is not the way that I want to do business any more. My husband and I chose to buy at Best Buy and purchase the warranty because we had had such great service in the past with our TV but not again. The folks at Best Buy were great!!!! We returned the refrigerator as it was still within their 15 day return policy. There was no problem and they were very apologetic about the Geek Squad problem. I hate to say this but I would never spend the money for the extra protection again.

Fast and accurate installation and took old fridge

Anything that you are purchasing that costs money especially over $1000 and up is good for you to have.

Anything that you are purchasing that costs money especially over $1000 and up is good for you to have.

I'm glad we have the protection plan and hoping that we don't have to use it!

the best protection plans on the market. Never have to worry with the protection plan from Geek Squad!

Excellent…………………………………………………………………………………………………………………

love their protection i dont have to do anything ot move anything they just come and take care off you

Always get the warranty. You will be happy you did, in the event of life happening.

Geek squad disassembled my old fridge and assembled the new one quick and efficiently.

I don't normally buy warranties and such.. but it seems you need to with Samsung appliances.

These guys are pretty helpful and humble when my fridge failed they took extra steps to make sure my kids were well tooken care of

Anything goes wrong with whatever large appliance you get this with, best buy will have you covered, there's nothing to consider here, it's a must.