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Customer reviews

Rating 4.5 out of 5 stars with 4610 reviews

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  • Value

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 4,610 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my mom as a added security and she really loves it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hope we don't have to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am hoping IF we need to use the Geeks, I can upgrade this review to "excellent"

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice people and good attention to details, do best service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great to have this back up. It’s better to have it and not need it than to need it and not have it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not needed to use but good to know it’s there. Heard you can add another 3 years when it’s about to expire.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank full for the protection””””””””””””””””””””””

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use. But just in case something goes wrong I will be covered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haven’t need it so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, haven’t need to use protection service yet, but it has helped in the past with other products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After several repairs to a brand new refrigerator bought...they finally replaced it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick response to get me running again..... Great appliance and great experience with best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Neccisty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are nice to have an expensive items. They seems to break a lot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST BUY / GEEK SQUAD 3 YEAR WARRANTY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT WARRANTY FOR 3 YEARS WITH GEEK SQUAD AKA BEST BUY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente service and atention for my calls and guaraníes

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    on hold 1.5 hours so far. No Warranty Geeks?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 3-year warranty for "Whirlpool - 28.4 Cu. Ft. Side-by-Side Refrigerator - Stainless steel" for $1725 plus $129 GeekSquad warranty on April 4, 2020. Water dispenser and Ice Maker failed after 30 days. Appear to be defective. Water dispenser outputting 1/8 the measured amount. Water freezing solid in bottom of Icemaker (dispenser) box makes the dispenser arm freeze solid and not turn. Outside of Return Period now. I called and scheduled support. I was booted to Whirlpool support by BestBuy Customer Support. Original scheduler said if it is not covered by warranty I would be charged $180 for service call. I am livid. Serviceman is supposed to show up tomorrow. Warranty Support Scheduling transferred me to GeekSquad Support at 6:30 PM. Phone said 16 minute wait. At 8:05 PM I go to LiveChat" and it says: "You've reached us outside of our business hours. Please chat with us tomorrow between the hours of 8am-7pm CT." Neither Whirlpool Service Department or BestBuy will tell me who's going to pay for fixing this defective product. Don't know who's going to pay for this, but it will NOT be me. I will NOT recommend Geek Squad for anything until they remedy this warranty situation.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Richard. Thanks for reaching out to us about this and bringing us into the loop. We'd like to hear more about what has happened so far and where we are at. You mentioned you have someone that came by to check it out. To continue this process and get it resolved, you can either reach out to your local Best Buy store for assistance or calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 4 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use the geek service yet so no problems here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They came through on old fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came out multiple times and couldnt get ice maker fixed so they replaced the whole thing paid off for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Coverage from day 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the coverage and it took affect from day 1 never needed it but the piece of mind was always there

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loud noises

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully I get a new product when my fridge craps out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You just never know what’s going to happen so better to be safe than sorry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase have that how do use it but I have an in place just in case

    I would recommend this to a friend