Customer Ratings & Reviews

Tried to use Geek Squad when we had issues with the install but they weren't of any help.

The agents were pleasant enough at 5he counter. But the equipment never worked the same.

The GEEK Squad Service does not provide ANY coverage for this Refrigerator because they say the manufacturer warranty covers it. Whirlpool provides very limited service for 1 year and service on major failures for 5 years. So don't buy GEEK Squad service. You can never use it.

Purchased refrigerator new. Gaskets failed in less than 24 months. Have both Total Tech and Geek Squad protection. Geek Squad was almost $500 and was supposed to be never pay for parts and labor and failures from normal wear and tear, we'll repair it or replace your product. So when I called to get the gaskets replaced under warranty I'm told there will be a $128.08 charge because the gaskets tearing and leaking aren't covered by the manufacturer, Geek Squad for almost $500 or Total Tech for $200. TIn my opinion this is total misrepresentation and failure to disclose all the Geek Squad warranty protection escape clauses Best Buy uses.

I never got to use this product so I can’t really say how useful it was.

We didn’t get any services so hopefully will work we don’t even know what is cost

Sad that the service people had to come out twice due to unpredictable snow.

Not so great; just got this in August and am calling Geek Squad.

The only good thing about this is the security of replacement for 5 years.

The refrigerator died after 6 months. I bought the 5-year protection plan, and Best Buy refuses to honor it. This company has gone from my favorite store in the 1990s to an absolute fraudulent scam today.

The geek squad for my fridge was the worst ever, literally a waste of time for 3 days a total of 24 hours wasted waiting for a repair company to show up fix a fixture that at the end of the day i fixed with super glue, they kept trying to send the same company what was stupid as heck that after the first time even geek squad could not get a hold of them!!! But said they will come, after the third missed appointment from them I canceled the protection plan and used that money for super glue

It is a waste of money to buy the protection plan. It takes several months to get the parts in so by that time, you have to buy a new fridge anyway. Who can go without a refrigerator for 3 months...or longer, shoot I'm still waiting. They could give you a voucher for a new one but instead would rather order every part in the book and make you wait.

Waiting I don’t know it will be over a month to arrive

alright takes some time before they actually fix the issue with the fridge lol

Took 4 months and 7 visits to be able to exch fridge. Did not receive call backs when they said they would. Would spend an hr on the phone each time I called trying to get situation resolved. Had third party come out 7 times and try to fix the freezer and they couldn't. Had to reach out to corporate to finally get issue resolved. Not very happy at all with the run around I got from Geek Sq.

Requested a repair for my refrigerator and received an authorization for an exchange . After calling 6 to 7 people to get the answer needed , the catch is it I have to bring it in the store myself for the exchange, which I don’t have the means to do so this is a 9.2 cubic refrigerator. This is not a little fridge. Horrid service make no sense to customers but convenient to Best Buy.

Why did i pay full price for this piece of equipment? Extended warranty was the only saving grace. i missed out on the class action law suit.

I bought & paid for it. Now, in November 23---29, 2020 I am trying to use it on my refrigerator I purchased at Best Buy, they can't find it.. I bought the Whirlpool 25.2 cu ft side by side stainless steel. Two shelves broke & I need them replaced. They haven't helped. Be careful with buying at Best Buy.

used it for daughter laptop, referred us to Apple store,

I only purchase these whenever it makes sense to do so