Customer Ratings & Reviews

Great product, I just cant understand why they didn't make the tiniest of adjustments to allow for a standard bottle of chardonnay to fit on each of the shelves without having to remove a shelf. How can a wine cooler not fit a standard bottle of chardonnay?????

freezer is fine. delivery issue/damage. past reviews indicate same thing. if the freezer is lifted via straps, the strap WILL BEND the vent cover over the compressor. otherwise all is good. The BB chat area is not much help. Very slow to respond. Chat wants me return to BB for repair? absurd. It took at the least 2 guys to lift with straps! 3 star only because of chat agent, otherwise 4 star.

Always a worthwhile investment, especially considering how some manufacturers work fails.

Great little freezer, purchased in June, 2020, no problems to this day 9/2024. Has enough space for what we do

Mario and Danny called and they arrived on time and they were very friendly and did a great job.

pretty good, small, simple and very convenient, just wish it had a light inside, besides that it's great

Great warranty on my appliances . Would purchase again

Has been working straight up for 5 years with no Issues. At least until now. May be servicing Needed Good Quality product

It’s been a great experience with this plan luckily I had the opportunity to get the Total Tech plan to supplement my expired plan.

Great product. Everything that I expected and more!

At the time of purchase, freezer meet my needs. Freezer is doing well and has been able to provide temporary solutions.

I usually buy extra protection when I buy a big purchase just to have peace of mind. No complains is just a good deal to pass

Overall great purchase! Love the ice in the door and gives me more shelf room, only issue is now bottom ice maker isint working but pending geek squad follow up

It's good coverage for what it does cover, but I would strongly suggest to read the entire warranty before filing a claim. Somethings aren't covered, I'm not sure if Best Buy offers one for major kitchen appliance that does.

Never had to use the service for the products we purchased it with but when we’ve needed them they have always been great!!

Excellent service, highly recommend for any problems or issues that may come up.

my old refrigerator died had to buy new fast so bight the whirlpool for 659 it was bigger then one I had before an love it so munch room that I did not need the deliver driver where great took my one out an new one fit perfecter

Good…………..good ……..good ………………………………………………………………..

A service you hope never to use, but it gives you peace of mind

Ordered a new fridge from Best Buy for delivery and installation. I had originally called to change my delivery time but they assured me they would be arriving to my home around 7am. The night before I get a call stating that I now have a time window from 9-11. They show up shortly after 12. One of the two men comes Into my home to see the best route to get the fridge in and to look for my water shut off line. He looks no more than a few minutes claiming he can’t find. He is unwilling to let me work with my husband on the phone to get this figured out. He was very rude and unprofessional telling me that he can’t Install my fridge unless I know where the water line is and I’ll have to call a plumber. That wasn’t written in anything I read and if you can’t locate the proper things to install something than maybe you shouldn’t be Installing fridges. Again I’m trying to get back in touch with my husband or call a neighbor over to help locate it and the next thing I know they’re leaving the fridge in my garage and driving off because again he doesn’t have time for this. In the 10 or so minutes he was actually at my house he kept repeating himself that he doesn’t have time and his schedule is too busy today?!?! I’m sorry but I just dropped $2600 to a new fridge, delivery, and install. I am a PAYING customer who should get what they are paying for and not be treated so rudely. You take the time to do what needs to be done PEROID!!!!! Upon talking to customer service, which they did apologize, but the only solution was to reschedule the installation which means wasting another day of my life, time and loss money and going even longer without a working. I am beyond disappointed With the service I have received today. Now they are telling me they won’t even be returning for FOUR days to install my fridge. I’m adding pictures of how they left my new fridge and to show how they didn’t even push my old fridge back up to the wall. I can’t believe they couldn’t even offer a refund for the $30 for hauling my old fridge away