Customer Ratings & Reviews

Geek Squad installed my new refrigerator after taking out the old one. They were very efficient in their work and explained me all features of the new refrigerator.

Haven't needed to use it at the moment, and I hope I dont need too..hopefully I don't need too

I have not needed to use my warranty yet, but Hallie was very helpful when I needed help with an installation problem. After talking to the salesperson, managers, etc. Hallie finally heard me and helped with my problem. She encouraged me to keep my warranty. Thanks, Hallie.

After only having my new appliances for less than two weeks I call geek squad for help on my stove light. Only to find out that they do not have LG support in my area so they were not able to help me and I would have to call another number through an LG supplier direct. It took over two hours of phone calls to get help

always gotta get the geek squad protection. they are really great about returning damaged products and it's a very simple process if you ever have to return anything.

We have put out of our mind the need to worry about repairing our fridge for the next 5 years. In the past, we needed the purchased warranty and had excellent response and service.

Have not used the service as of now and hope not to have to

They were excellent in taking care of all the a mistake, that a new sale rep made in the store. Even gave a discount on my purchase. I was very impressed with the customer care.

I always buy the protection plan from Best Buy, because the plan could save you money if the product needs repairs

Got the warranty as the refrigerator I purchased was for my mom... If problems arise, I want her to have the easiest chance to repair or replace the unit without her needing to spend any money. $169 for 5 years is about $34/yr for that peace of mind. Verdict? Worth It.

I buy geek squad protection on all my products. You never know when something is going to go wrong. I’ve used the protection many times when my products have issues and it’s great piece of mind.

The 5 year standard Geek Squad Protection is worth the extra money. I would definitely recommend their services!

A lot of people negate extended warranty but it paid off for us on our last refrig. Also gives peace of mind. Their repair people are good too as long as they don’t sub contract it out

Geek Squad is a service that benefits all customers for the protection and services of purchased products.

They replace my fridge what went out after one year, protection plan worked very well

Will really only know if and when I need it...hope I don't need it!

This is really a nice protection plan if you own several computers, laptops, electronic devices and appliances. Whenever I experience issues with my devices I just call or make an appointment and my issues are solved.

Excellent service as always from Best Buy Geek Squad.

Item was easy to pick up. Ordered online and was ready when I got there.

They practically rebuilt my washer and now it runs like new. They came back a couple of times because of parts shortages but they were persistant. Very professional.