Customer Ratings & Reviews

A known condensation issue on my fridge might have meant a repair cost, but Geek Squad handled the repair at no charge and on my timetable. Sometimes product "insurance" isn't worth it, but in this case it will be - now and for the next 5 years!

This option is a must! You always want to make sure you get some sort of warranty.

My daughter really enjoying her new refrigerator. This product works well for her and her two children. It has enough room to put all of her food inside of it. Now she wants a matching microwave.

In the beginning of the year My family and i were without a fridge for 62 days as we got the run around from Samsung.Was giving the number to a service place that has been out of business for sometime etc... In the beginning of APRIL we were finally giving a refund for our fridge! In search of a new refrigerator we came across one that was in our budget at best buy. but it was a Samsung... Jp the sales man had insured us that if we purchased the geek squad protection we would have no worries! Wouldn't have to deal with Samsung and even geek squad gwould help with food that was ruined What a good deal right? Nope! here we are going on day 5 with no refrigerator and rotten food. Called geek squad was told that they dont service my area! Why did i even pay 150?? and also was told by geek squad Samsung will be sending me a replacement. haha. Called Samsung they said that whoever i spoke to at geek squad had lied to me.. and that they would schedule a service tech.. no service tech...and now waiting on a store credit. supposedly... I have already dealt with Samsung so already knew what to expect. Stock up on ice and ice chest!! I am 25 mins from lake Jackson, purchased the geek squad protection so wouldnt have to deal with samsung , have only had it for a little over 2 months and am living out of an ice chest with 3 kids! why cant something be done!? Why do I just getting told im sorry and passed on to the next person. Its going to be a long weekend ...

The agent brought the fridge and installed. Unfortunately, there was a small dent in the fridge.

It was a no brainer. Freezer was $50 off, 5 year warranty $70, so it was like i got a 5 year warranty for only $20.

Enjoying the geek squad service. Nice to have experts available when you need them. Other perks are great too like installation, haul away and extended warranty.

It will come in handy for my freezer! I think BB should have a bundle price for all the household gadgets we purchase instead of buying every time we purchase something new!

Glad to have this just in case anything goes wrong. When they have come out in the past, they have always done a good job.

5 years? What can I say. Great price for the warranty

Affordable and reliabl service, will call them when needed.

This refrigerator has large storage space, delivery was on time and handled it very nice without any damages

The employee that helped us was very nice unlike the manager of that department Norma who is very rude. Luckily this time it was someone else I should of got her name. Also the delivery guys were nice also.

The employee that helped us was very nice unlike the manager of that department Norma who is very rude. Luckily this time it was someone else I should of got her name. Also the delivery guys were nice also.

Was easy to purchase Geek Squad Protection with professional assistance

I found this protection plan useful Incase something happens after 15 days return window.

From day one to the last day, you can count on BestBuy deliver the best service possible and at no extra cost.

The folks were very professional. They were prompt. Professional in all aspects. Asked if there were questions. Told us how to contact them if anything came up.

I always buy the Best Buy warranties and have a 50/50 useage of them. Overall not bad prices if you have the total tech program since it drops the total price of the warranty by a good amount.

When i read what was offered in the Geek Squad service I was happy to spend the money for peace of mind!