Customer Ratings & Reviews

The store needs to do a better job in regard to the store warranty coverage. Had an issue with our fridge not being level. I called and was told that I needed to contact the manufacturer because the fridge was under warranty with them. The manufacturer sent out a repair man and he told me that it was the delivery men's responsibility to level the fridge and I should have called Best Buy. Be careful buying extended warranties from Best Buy because the coverage for the fridge overlapped with the first year of coverage from the manufacturer.

Always get a GSP. Haven’t had to use it and i hope it stays that way.

Almost always add this to my purchases. Works great the few times I had to use it. Would recommend.

Geek squad has been purchased for all new appliances and consider it well worth cost

I bought this as an open box at Best Buy, and have had nothing but problems. The first one would overheat, etc. Whirlpool told me to unplug it. Exchanged for this one. This is the second one, but same model. It freezes all of my produce in the drawers no matter what I do. Waste of money. Although the staff tried hard to accommodate me when the first one had problems, their hands are tied from Best Buy. They can only do so much. I would never ever buy another open box or any appliance from Best Buy again. Off to shop for another fridge AGAIN. Hasn't even been a year.

Never used Greek squad I wish and hope they will give good service.

The chest freezer doesn’t need the geek squad. I don’t know what else I could say to finish this. This is the most I’ve written about one item. Hopefully, I’ve got enough words in dissatisfy you.

I was certainly glad I had this coverage when my 2020 fridge began repeatedly failing after two years. In the end, after many, many frustrating phone calls, service visits and a difficult period dealing with Best Buy, their insurer, AIG, and the most difficult partner--LG-- I was given the full cost of my LG fridge to apply toward any available fridge at Best Buy. I was able to buy a great fridge, a new 5-year extended warranty, pick-up and installation and still have about $75.00 remaining, which was given to me as a gift card. The process was not easy but it worked and I know have a new fridge that I'm very happy with. The most frustrating part was dealing with world-wide call centers. Everyone was helpful but there was lots of dropped calls and inaccurate info.

I purchased the Bouch dishwasher this year and love it. So when my old fridge started to have problems I bought the matching black stainless fridge. While it was delivered promptly, the repair men did not hook up water or ice, saying that the line I needed was to long. (Ok?) When they left they left a big oil in my driveway stain from their truck (I left a message to let them know). Afterwards, I opened the handle to the Fridge door and it popped off the hinge. A new repair service was ordered weeks later. I was told the very specialisted part needed to secure the handle was never installed. He didn't have it, but told me he would request it shipped or I could go to the "hardware store" and get something as close as possible and try to do it my self. I requested the part be mailed. It has been 2 months, no part, no customer service follow up. I paid over three thousand dollars ($3000) for a fridge with detached handle.

I cant wait to utilize rhis service if need be! Im covered for years!

The refrigerator works well. Just started having trouble with the bottom freezer. Called, spoke to an agent, came out quickly and was told what was wrong. Repair is coming. Thanks for quick response. Still love my fridge.

Made sense to get. Seems like good value. Hopefully never have to use it.

Agents very courteous and Professionals definitely recommend them

My refrigerator is excellent, I use it to store desserts and it is super spacious and easy to clean, I highly recommend it

The tech did a great job, and was able to complete the work in a timely manner

Amazing protection plan would buy.this 10 times over again.

I love geek squad, especially for people like me who are not tech savvy they’re very patient and don’t treat you like you’re dumb, even though I am when it comes to technology

Within a day of having our new refrigerator placed, we realize that something may have happened to the refrigerator during shipping to Best Buy. It was very simple and easy to contact Best Buy to get a new refrigerator to replace ours. The geek squad came out did their job and sent somebody to make sure that the job was handled correctly in addition to amazing technicians. I cannot recommend enough about getting a warranty with your appliances.

Glad to know I have the product protection, pleased with my decision

Naomi provided phenomenal customer service during pickup