Customer Ratings & Reviews

I have not had to use on this product yet, but I was replacing a fridge under extended warranty. It does pay off sometimes

I be always get the extended warranty on all of my major appliances. It’s always good to have for the just in case.

Geek Squad Service is great. Highly recommend and purchase when under promo

Good to have in case something goes wrong with your item. This is definitely a must have

I haven't had to use my geek squad protection so far, but for the price it's a great deal for five years warranty on a new refrigerator. Better than almost all the competitors.

better protection plan than comparable ones offered elsewhere.

This is a must have for any device! We have had no issues, and was pretty simple to purchase! I highly recommend it!

Anytime I need assistance with laptop/printer, etc. the Squad is there to help. Every time I needed assistance, they were able to help me through the problem.

Horrible!!! The water tasted bad after putting in a new water filter. Put in a work order, they came out and said it was the water line connector that's causing the bad tastes in the water. They do not services anything attached to the refrigerator. The warranty only covered what is build on the refrigerator. Replaced a new water line connector, the water still tasted bad.

Expensive insurance policy. I buy for piece of mind. Especially for the refrigerators. It’s a pain to replace them and expensive.

I have had to use the Geek Squad protection a few times and have had great service, especially when compared to other stores plans. If it is a big purchase I always get it.

Total protection of your appliances and electronics, you can never go wrong

Always good to buy the protection because you never know what might happen to your item and then they can help you fast

Glad I purchased the Protection Plan because my Samsung ice maker Failed all ready. But the repair guy put in a new ice Maker.

So far so good. I haven't uses the service yet. I hope I would never need it but I'm happy I have it

I was willing to give Best Buy another change but..... Same thing. We bought a Samsung fridge a few years back and starting having issues with the ice maker, it took 3 months to get it replaced. We Got an LG to replace the Samsung. August 21, when returning from a trip I noticed that the items in the fridge part was not cold and most of the freeze contents had thawed. I called Geek Squad, I was told it would be 24 hours before I got a call. No call back Saturday or Sunday. I finally called again the person I spoke with told me that it is 24 to 48 hours business days. I asked to speak to supervisor, I was told that they would tell me the same thing. I still requested to speak to supervisor. When she (Karen) came on the phone she said that it was still under manufacturer warranty and would need to contact LG, she finally got me through to LG and I was told that it would be 8 days before they could schedule appointment. My husband is 100% disabled vet and I am diabetic. I asked about a loaner or something to get us through, Geek squad told me that I would need to call the store that I bought it from to see if they had anything. I called the Forum store, after explaining the circumstances to the lady that answered the phone I asked to speak to Jesse, the manager that sold us the LG fridge, I was on hold for about 5 minutes and then with out speaking to anyone was forward to the Geek Squad. After almost 2 hours on the phone, mostly on hold. It will be almost 2 weeks of being with out fridge / freezer before anyone will be able to even come and look at it and hopefully fix it. Very disappointed with the geek squad appliance repair.

The guy put my fridge in my house and CNN I really do thank him for that love it

The installers did a great job and were knowledgeable of the TV they set up. Didn’t leave any trash behind.

Always buy the Geek Squad protection and it's always been worth doing so. Had issues previously with only a month left and got a free TV because I had the protection.

Spending about of money on an item. I highly recommend getting protection plan. They sometimes pay for themselves over and over.