Customer Ratings & Reviews

Called them with an ice maker problem.. service was great

The agent installed the water line for the refrigerator

Geek squad disassembled my old fridge and assembled the new one quick and efficiently.

I really like this protection plan. It makes me feel safe to know that my products are covered if there’s an issue.

It is always good to have peace of mind and protection in the case of damage.

It’s always very nice to have purchased the help of the geek squad

It is so nice to have the peace of mind for 5 years. We all know things can happen with bee appliances

Unfortunately products are not made to last anymore and we have had to use our geek squad warranty many times. It was always easy to schedule a time for repair.

I haven’t how do use a yet but I feel protected from an unexpected high repair bill.

Love the geeqsquad protection, they are always there to help

I don't normally buy warranties and such.. but it seems you need to with Samsung appliances.

Anything that you are purchasing that costs money especially over $1000 and up is good for you to have.

Anything that you are purchasing that costs money especially over $1000 and up is good for you to have.

the best protection plans on the market. Never have to worry with the protection plan from Geek Squad!

Very professional technicians easy and quick installation

Protect your butt! Don't forget to get one. I had previous good experiences with Geek Squad and keeping it up.

I think the best thing Best Buy offers, is Warranty Plan Prices!!!

We had a catastrophic refrigerator failure. We purchased a Samsung refrigerator (open box) on 7/24/20 and six days later it quit. Totally Quit!!!! We had purchased the 3 yr. Geek Squad Protection Plan. I called, sat on hold for over an hour before a very nice man set up an appointment with a local appliance repair shop for two days later. The appliance repair shop called me with an automated message confirming the appointment window. The day of the appointment it was a "No Call, No Show". I tried to give them the benefit of the doubt. Called the number that the man from the Geek Squad had given me and the repair shop hung up on me twice. So, I called Geek Squad back and waited on hold for two (2), yes two (2) hours to be told that they were sorry and because it was a weekend that they would send the repair back out for bid and that would take 1-2 business days to get back to me. Now by Monday I am getting a little impatient and I call Geek Squad again to see where my repair order is in the line up. Again, I sat on hold for an hour, explained my problem to Bethany who stated that she would check on the status and get right back to me. Now here is the part that really is awful. I waited on hold for another hour. Bethany finally gets back on the line with me and tells me that the repair order is in the queue and that it could take as many as two business days and BEFORE I could ask another question she hung up on me. I really understand that times are tough with this pandemic running rampant but honestly. This is not the way that I want to do business any more. My husband and I chose to buy at Best Buy and purchase the warranty because we had had such great service in the past with our TV but not again. The folks at Best Buy were great!!!! We returned the refrigerator as it was still within their 15 day return policy. There was no problem and they were very apologetic about the Geek Squad problem. I hate to say this but I would never spend the money for the extra protection again.

love their protection i dont have to do anything ot move anything they just come and take care off you

I have had prior successful experience with the Geek Squad and did not hesitate in signing up for the 5-year service contract for the new refrigerator.