Customer Ratings & Reviews

Never had to use my refrigerator protection but I a very happy to have you never know how we can need it!!

I’m glad my item is protected by Geek Squad. I’d rather pay for insurance than a replacement.

I like the extra piece of mind. They said I can also get more coverage once my 3yrs are up. Hopefully they dont change that policy lol.

The Geek Squad does an awesome job. Easy to use, good work, they go the extra mile.

No doubt about having this service. I don't like to take risks.

I haven’t had the chance to use it yet (knock on wood), but so far they have been very responsive to my inquiries.

Got this with the purchase of multiple items. If you spend a lot of money on products, you should also want to have the best insurance.

Best Buy has always stood behind their extended warranty. I've had to use this service before, and I was very happy that I had bought this from Best Buy.

I bought the extra protection because I do think thinks can happen. They don’t make anything like they once did.

Great product and price, highly recommend! Best Buy always has the best deals!

Great service and great deal when included under a promo

They always take care of what ever they cover with no hassle.

I’ve used this protection plan extensively. Great buy!

Excellent service when I requested. Can’t complain about it.

Thank God for GeekSquad protection, I had to call them out at least three times and the were there

Haven’t use the service yet but I’m sure it will be worth the price!

I haven't had to use the warranty yet, but hopefully if I do, everything will be taken care of!

Good to know there is a protection program. Never know with a fridge these days.

Two stars for the terrible system of trying to contact someone online or on the phone who could actually get the service appointment scheduled. It was during Covid so that is the reason it was not a one star. About 3-4 hours of phone time. We had this warranty on a Samsung Refrigerator Freezer. Good thing because just after year 1 the ice cube maker seized up. When we called we were lined up with a contract repair company and not Geek Squad. Ther were nice and professional but it took three tries to get the repair right. To their credit, they followed through and got it done without complaint the third try. I would recommend this anyhow if you have a fridge with an icemaker.

The Geek Squad always takes care of you when you have the protection for your merchandise.