Customer Ratings & Reviews

Our refrigerator, bought new, lost temperature control after 14 months. Geek squad repair came to our house, declared the refrigerator a total loss, not fixable. Best Buy offered either to replace it with a new model of equal worth or give us a credit for the full price of what we paid toward a new refrigerator, but a different make. We chose to purchase a new refrigerator of a different make and the Geek Squad took it from there without any hassle. We received a check for $296.00 toward the replacement of spoiled food.

I have never been disappointed with the Geek Squad. They know their stuff and the stuff they sell. I appreciate the wonderful service.

Haven’t had to use them yet but I have a peace of mind knowing my product will be taken care of.

This has been a great fridge. We've had it for two months now and we love it. The interior lights are great for seeing everything in it, and the LEDS are a nice change from the standard old lightbulb. The Fourth Drawer is nice, but it takes some getting used to. We use it for kids snacks and beer. Awesome combo? You bet. With the divider, it's easy to separate the two. The divider does not lock, so be prepared for your wine and beer bottles to roll around, unless you're careful about arranging it all. This fridge is big. I mean, it looks kind of silly in our outdated kitchen, but next year's remodel will fix that. There is a lot of storage, but you will not use all of it unless you are careful in your organization, both in the fridge and freezer. When you have leftovers, fruit, pizza boxes, etc., it's easy to forget about that yogurt in the back that you opened last week... Bottom line, buy this fridge, especially if you are looking for a big fridge that looks great.

Had issue getting previous appliance manufacturers warranty honored (won’t mention any names) so decided to get the 5 year Geek Squad warranty on my new appliance for peace of mind that if I happen to have any issue I can just call Best Buy & the geek squad will take care of me rather than trying to deal with a call center in another country- who will do everything they can to get out of honoring their warranty!!! (Again, this issue was not with Best Buy but rather is the reason I purchased my new appliance & warranty with Best Buy!!!)

Great service I know my thing are well protected and can be fixed or replaced with ease

Let's face it these days machinery appliances and technology can all fail, and they usually do. But if you have this kind of protection especially from Best buy you can't go wrong. What's better paying a few dollars for 5-year protection or paying several thousand dollars down the line because you didn't buy the protection in the first place?

They are very good and understanding with our needs and clear with their answers.!

Hopefully I'll never need them for repairs on my fridge but the install was great and they handled my merchandise with care

This refrigerator, so far has been great, and much better than the Whirlpool that failed me again. LG has successfully addressed the compressor problems which is the reason I purchased it. It's quiet and spacious - well laid out interior.

I would recommend Geek Squad for every appliance you buy from best buy. They came as needed when you having problems with your appliances

This was very helpful when my LG fridge had issues. With Just a phone call away, Geek squad was supportive and sent help on time. I got a new fridge without extra fee when my fridge was not succesfully repaired.

Geek squad protection plans have always been great for us in the past. No problems getting something exchanged/fixed.

Although we had to replace this unit twice, in the end it’s terrific. First unit had multiple issues: noisy when cooling, constant rattling, and dim interior lights to name a few. Replaced but installer broke one of the leveling pieces. Replaced for third time and experienced several month delay due to availability. Finally received new unit July 2021 and no issues to date. Beautiful unit, quiet, water and ice dispenser work great - great end to a long journey. Of note, throughout the exchanges, damage to unit, delays and rescheduling issues, Best Buy team members were always professional, courteous and helpful. Several went above and beyond. That’s why we stuck with it and continue to purchase from Best Buy.

I am highly pleased with my overall service and purchase

Last people who installed our refrigerator were AMAZING! Watch them Best Buy needs to make sure hire the right people we had really BAD experience with people installing our refrigerator. We had to almost change the same refrigerator 4 times because of their neglect installers. They even damaged our wooden floors. It was really a nightmare but Best Buy stepped up and made right! Such a good relief. Btw our refrigerator is the best, we loved it!

Had small problem with my new fridge Best buy promptly came out repaired replaced the item that was bad fridge works great definitely worth getting the extended warranty

We had great service on our refrigerator delivery.

I bought this refrigerator 13 months ago and am very pleased with it. Haven’t had any problems with it at all. It is retro looking with the curved doors. Cools well. Delivery went great and they reversed the doors for me. This is smaller than my previous frig but holds everything I need for a one person household. Freezer is a bit small. I have thermometers in both freezer and refrigerator areas and they both hold temps well. Would recommend for people living alone or couples.

They did an amazing job installing the fridge and were very professional.