Customer Ratings & Reviews

One never knows what will go wrong. Used to be you just plugged in an appliance and it worked "forever." Not any more. Although I always buy good brands that have great reviews, I have had minor/major issues over several appliances that required service after the manufacturers warranty ran out. Though not cheap, the extended 5 yr. protection plan has been well worth it for me and have saved me more than the cost of the plan.

Always great to have the Geek Squad on your side. Never used it but had the comfort knowing it was rhere if needed.

They did an amazing job installing the fridge and were very professional.

Really nice fridge. day one I had a issue with leak inside the fridge that lasted a couple weeks. Samsung customer service thought it was the filter. It was replaced and we still had the leak. Turned out to be a piece the hold the filter that was cracked. Samsung did pretty well to get the issue fixed with no charge. I don’t have any issue now.

I am highly pleased with my overall service and purchase

had to get it for my refrigerator so now i am good for now thank u Bestbuy

The delivery people were very professional and careful with our new frig. They carefully loaded and carried it to the terrace level of the house. Installed the frig and gave us a quick run down of how to flush the water dispenser and ice maker before using it.

I purchased this Freezer less than 18 months ago and had it delivered. We returned from vacation 2 days ago and found it had died and all the meat inside was spoiled. I purchased the protection plan when I purchased it so I thought the repair would be taken care of easily and some kind of compensation for the spoiled product would be given. When I contacted the support team to have it repaired I found out just how wrong I was. Somehow I am supposed to pack up a large appliance and bring it to their store to have it repaired. I had to have it delivered so it goes without saying I haven't got the vehicle to do this or for that matter the physical ability. I am disgusted by the Geek Squad's service agreement terms which were NOT made clear at the time of purchase AND the protection plan I did purchase is not longer offered or available to read online. I will NEVER buy from Best Buy again as long as this is how they treat their customers.

Please! This guaranty is for 3 years, only paid one amount $85?? Confirm?

The refrigerator is nice but my experience with best buy not so much. I had a refrigerator that had water n ice machine and person that came to hook up refrigerator would not hook it up unless i paid to have new waterline ran. Also they tore my kitchen floor and still waiting for issue to be resolved. Eventhough the installer knew he did it and took a picture before he left.

We had great service on our refrigerator delivery.

The 3 year protection plan is worth the money....gives me peace of mind!

I feel confident that I have it but don't think i will need to use it. Great product

Very responsive when in need. Excellent service for apliance service

Always good to have reputable warranty and a company that is near when you need it the price is reasonable and the peace of mind knowing they back up the product is priceless

The best feature is that the interior water dispenser and bottom drawer ice maker allow for a very large space available in the fridge. Purchased this to minimize the failure of the ice maker, which we had issues with in the past. So far it has worked as expected.

The printer is awesome, I had trouble with the ink dispensing and when I try printing pages, they were blank. After calling Epson and talking to a technician, the ink finally dispensed.

I called the Geek Squad the day after installation of my Maytag Refrigerator. I noticed white specs I thought were pieces of shipping styrofoam. They were nicks (scratches). The Representative informed me of my options, and resolved the matter.

I have been very pleased with customer service at Best Buy, along with the happiness of my new refrigerator and microwave. Once paid off I’m coming back to buy a new stove!

I ALWAYS and I mean always include the price of extended warranty service into the price of an appliance now a days. And Geek Squad IS the best bunch of techs out there of late. As with ALL things this may change. I can only hope not. because, as of now, I will swear by them. But so I did "the other Major warranty outfit that was "crafty" and went under" I definitely can see Best Buy and Geek Squad is still on the move up and hungery for my business. SO, 5 Stars Guys. Keep it up!!! or I will be gone ; )