Customer Ratings & Reviews

The agents installed fridge without any hassle. Arnaldo and Javier from A&S Nieves Transport did a great job in delivering and hoping the fridge to the waterline. They also gave instructions on disposing gallons of water and cubes and wiping the product before starting to use. Great crew and work well done.

I’m very happy that they do take care of the product pass the manufacturer warranty.

I called the Geek Squad the day after installation of my Maytag Refrigerator. I noticed white specs I thought were pieces of shipping styrofoam. They were nicks (scratches). The Representative informed me of my options, and resolved the matter.

I would recommend Geek Squad for every appliance you buy from best buy. They came as needed when you having problems with your appliances

On all major appliances or products, I always purchase the Geek Squad Protection. I have contacted the Geek Squad twice due to installation issues on two separate appliances and found them to be responsive, professional and handled each installation issue perfectly - above expectation. Luckily, my appliances have not had any issues, however, I have total confidence in the Geek Squad if the need arises.

So, I had to get this coverage... Just in case. I had a freezer that I bought from Best Buy, went out within 5 months, lost really expensive meat along with other frozen perishables. Had I had this coverage, it would have been reimbursed. Same freezer was on sale, used the difference for the plan. We'll see!

Hopefully I'll never need them for repairs on my fridge but the install was great and they handled my merchandise with care

Haven't had to use it yet. Hopefully I wont have to but you can't beat the benefits you get with it.

Must get it. My fridge broke down a month before my 5 years warranty expiration date, and best buy just gave me a brand new one (i picked it) since they couldn't fix it

When I brought my refrigerator I also brought the protection plan. I was super excited when I seen Geek Squad. I have used the Geek Squad in the past and had lovely experiences. I highly recommend getting protection plan especially if it’s with the Geek Squad.

Great delivery service. and delivery very pleasant

6 yr old refrigerator broke down so we were in the market for a new one quickly. Best Buy for the win as they had the exact one we wanted n sale and available the next week. Install was well-done by their delivery team and we couldn’t be happier with the product and delivery install. Thanks Best Buy!!!

Thankful to have this for my new refrigerator, but luckily I have not had to use it

They are great and super intelligent to install my 85 inch tv super quickly 100% recommended

Great price and hope never to have to use the warranty not it is there of I do!!

Geek squad protection plans have always been great for us in the past. No problems getting something exchanged/fixed.

The agents delivered installed and explained all the features of our new LG refrigerator. While doing so they were pleasant, friendly and professional. They took as ling as was needed for us feel good about our purchase.

I have recently purchased a new refrigerator with the Geek Squad service plan. I have always found the Geek Squad folks to be easy to work with and they are exceptionally helpful. I hope to not need them for my new purchase, but I know if I have a challenge, they will provide great assistance.

Definitely get this protection but any expensive appliances!

Mr Ed and his partner were on time, very polite and explained thoroughly what was wrong with my newly purchased appliance from Best Buy. I will be receiving a replacement in just a few days. I was very impressed by how thorough and knowledgeable they were in first trying to correct the problem.