Customer Ratings & Reviews

So far all of my interactions with the squad have been very helpful and they are very professional

I did not know how to use the monitor in. The fridge geek squad helped me

I think the geek squad protection, over all is a pretty good thing to have. Especially if the product can't be fixed they will replace. On large appliances though.. All I can say is maybe aske before you buy "who" they contract with in your local area for repairs. Our local area, the rouge Valley in Oregon, not a whole lot of options, and the people they did send out, HORRIBLE!! I had to call for my washer. He couldn't figure out the problem, and then, ordered the wrong parts, twice!! Best buy , finally replaced it with a new one. Kind of a buyer beware kind of thing. My interaction was a while ago.. So no idea as to how good they are now. They contract out large appliance repair.

I buy the 5 years on all my appliances l lost a tv because a part went bad they came to my house found the problem said they didn’t make that part anymore so l got a brand new TV

They were good once they decided to deliver the fridge

It’s very recommended and worth it thank you guys

Geek Squad Warranty is worth its weight in Gold. Our warranty had 3 days left. Sinc the Compressor went out & they were unable to repair or replace the Compressor . They gave us a Brand New 2021 LG 29.5 cu. ft. Knock Knock Refrigerator at NO COST to us. It was Hassle Free It took less than a week. Great Service.

This was a gift I bought for my parents and they absolutely love their fridge!

Love having the protection plan Bestbuy makes their plan easy to use. While I have not had to use it for this freezer I did have a plan for our Microwave. We had a powersurge through the house that ruined it and they just replaced the product no problem

Geek Squad has been great. I get one-on-one attention and all my questions are answered. If I don't understand they will take the time to explain things in layman's terms. Great expeience.

When bringing broken or damaged merchandise back to the store the first question is " Did you get the service plan?" If you did not, you will receive an address and phone number to the manufacturer. If you have a service plan, the store will help you.

Was super quick and answered any questions we had!

This was a life saver. Glad we purchased it. They ended up replacing the entire refrigerator because they couldn't get someone to come fix it. They brought the new fridge, hooked it up and took the broke one.

Geek squad is always there when you need them. They are very professional and we love the team in our local area. They are very knowledgeable and helpful. Keep up the good work and thanks for all of the support.

Love that we are protected it helps knowing any where down the road 5 years I will have the coverage and don’t have to buy a whole new piece of equipment

Contacted geek squad with an issue with a newly installed refrigerator with an error code, they told me what the code meant and told me to contact the manufacturer due to it being covered under the original warranty. After contacting the manufacturer, I ended up exchanging the refrigerator. The geek squad delivered and installed my new refrigerator. Very happy with the delivery and installation.

I recently moved in to a new home. I needed a new refrigerator and did a lot of research on line to find a high quality refrigerator at a good price. I selected one from Best Buy and had them set it up for me as we all know how stressful and difficult moving is! They Geek Squad did a great job of setting up my new refrigerator and showing me all of the features it has and how to use them.

Hoping my warranty pays off. Got it to be worry free. Hoping it is hasslefree too. Time will tell. Haven’t used it yet.

Love the size and options. The temp dial is tricky though, it takes a few tries for it to land where you want it. All in all it's good so far!

Already had to use the warranty on relatively new Fridge/freezer because I was not getting any ice. Unfortunately, they did not send a Geeksquad person but a third party who said I had to get a new replacement. Ism glad I called the manufacturer who sent a person and they replaced the mother board.