Customer Ratings & Reviews

We have not had to use this protection due to the care free and problem free of this LG REFG. It offers a great peace of mind.

Haven't needed it yet, and hopefully I never do. But it's nice to know that it's there.

No problems with Geek Squad service protection. Have used for other products. But not this one. Hopefully, let keep it that way.

Always good to have and you know when you need it that it will be excellent customer service. If in doubt get the warranty.

Worth it, we had a minor issue and they replaced the fridge no questions asked. Will definitely be purchasing this for future items.

I never got a chance to try calling the agent yet, but buying this plan was very easy and i feel like my open box is protected for 3 years with this.

A must get especially when you purchase major appliances, we've had issues with our washer/dryer and it was fixed with no issues.

Nice looking product, and very useful in my kitchen, and very spacious with my 2 door freezer it's a lot of space for my stuff.

Having the protection is nice but the process is pretty bad. Had my issue escalated. Notes were not taken properly. The WORST part was the service guys that they have a contract with.

I feel so protected. I was terrified at first but now I'm protected :p

The refrigerator was installed properly and it’s been working well since then

Purchased protection for my refrigerator. After setting it up, I ended up needing service, and every person I have talked to has been professional

Great customer service. Friendly and helpful. Excellent job done

Glad I have this warrant but also I am hoping my new appliances are so good I won't have to use it.

Always add geek squad protection to these investments. You can never go wrong!!!

Product protection with Best Buy is inexpensive peace of mind, especially for larger ticket items. I have not had to use this one, but it's good to know it's there if needed.

It protection for a product and geek squad is helpfull.

Okay, if you like giving money away the Geek Squad protection is for you. When we purchased our fridge we were informed that the geek squad protection would take over once the factory warranty ended. Every time we had to have our fridge repaired we were told the geek squad guys were just all booked up and it would need to go thru whirlpool direct. After two dozen repairs we find out that the fridge - that should have been replaced - is no longer covered. So essentially we gave Best Buy money to fix a fridge that they never had any intention to fix and didn't even schedule the service to fix. The way this warranty works is complete garbage, the service on it is garbage, the customer service is garbage. Maybe I shouldn't say that, garbage becomes something useful when it's broken down. There is nothing about the geek squad name, service, or warranty that is of any value to anyone on planet earth. Do yourself a favor and save your money.

All I can say about the Geek Squad is Awesome, awesome service, awesome nothing more to say....reliable, knowledgeable, and again awesome.

We purchase almost all of our electronics through best buy because of the great experiences we have had for coverage of items.