Customer Ratings & Reviews

The best buy/geek squad warranty is money so well spent. It's worth every penny to deal with them versus the manufacturer if you have an issue.

Never again will I buy a product, at least an appliance without getting the warranty as far as I know and from what they explain to me if something happens to it anything at all, they either fix it and if they can’t fix it, they replace it very simple. I got the five year warranty, I didn’t get it on my last product and I had to go through the manufacture and it was a pain in the butt and I’m never doing that again when it comes to major appliances I strongly suggest you get the warranty now thank God I haven’t had to use it yet because I just bought it but if I do happen to use it and it’s not what it supposed to be, I will update this but as long as you see nothing updated consider the fact that either my product is working great or something happened to the product and the warranty covered it perfectly ! Ty!

They have good and professional service and they are so careful about the floor and walls when they installing appliances

Great service to have if you run into any issues or questions.

Great delivery service. and delivery very pleasant

Everything went well in the delivery. Items in good condition.

Have not had to use this plan yet but feel it was a Great decision to purchase this plan .Thanks Best Buy your Home Delivery was very helpful and friendly I know the Geek Squad will be just as efficient if ever needed !

Previously purchased all kitchen appliances from another store that did not honor expensive warranty. We now only purchase appliances from Best Buy due to Geek Squad services which have been wonderful! A refrigerator was delivered making noise due to a bad compressor and it was removed and a new appliance delivered the next day.

This was a great way to make sure our product stays in good shape.

The 2 young ladies Diana and Jessica were so helpful with the entire purchase, start to finish. Many thanks. Honorable mention also our team of driver/delivery. Thank you.

Always good to have things covered and Geek Squad is great and easy to work with.

I love this refrigerator. The ice comes in three different sizes and the water from the door is very convenient. The only problem with the refrigerator is that the shelves need adjusting to fit a gallon of milk to stand upright. I absolutely love this fridge.

Love this refrigerator. Its very spacious and stores alot of food which is why i love it and the sleek design is a plus. Very nice.

This membership is an excellent value. Member prices, plus unlimited Geek Squad support are great. Also, love the peace of mind of getting protection plans on our purchases. This is an excellent value to ensure coverage on my new refrigerator for 5 years.

Considering the previous Deep Freezer we had stopped working a little over two years, we had to purchase protection for the new one. We decided to go for the protection this time because it is cost effective.

Got to use once after buying a tv that didn’t work

excellent group of individuals. if i ever need them again will def use them .

Have not had to use the geek squad for this product,, but have used them in the past and 150% would recommend them for my electronics.

Dishwasher and refrigerator were delivered the same day. Refrigerator couldn’t be hooked up to water supply due to outdated water supply. The crew that hooked up the dishwasher also updated the water supply problem to the refrigerator. Kudos to the dishwasher installation crew for installing the refrigerator water supply also. Excellent service!!

We purchased this expecting a 3 year warranty past the manufacturers 1 year warranty. That wasn't what happened the purchase date was 12/12/18 and the paperwork says expires 1/11/22 not 12/12/22. Then when we started having a problem we didn't have time to call right away so we called 12/15/22 (just 3 days we thought past what should have been the end of our plan). Neverless we we called and was told that even if it we still had coverage that we would have to pay a $100 diagnostics charge and then only the parts are covered NO LABOR (which they could make that whatever they want). We would have saved $58.98 if we had known better and applied that towards another $400 fridge when it croaks.