Customer Ratings & Reviews

Great add on with purchase when we order our tv for the house

Praying I don't need it soon! :) they're great though

Love my freezer / refrigerator and the warranty assures me that it will last

It's only been 2 weeks since buying the appliance so I haven't needed to use this yet and hopefully I never do. Compared to other protection plans I've purchased from other retailers, this one is worth the money. Overall I've found Geek Squad to be exceptional in service and knowledge.

Getting the warranty is a good idea. A must have just in case.

We purchased the five year warranty and hope we do not ever need to use it, however the quality of appliances made today are not what they used to be. From TV's, Washers, Dryers, Stoves and Refrigerators, etc..., even when paying more for what is supposed to be better quality with supporting reviews, these appliances and more have all required some repairs within months of delicate ownership use. Even if you are very handy enough to do your own repairs, I recommend doing thorough Internet and You Tube research to learn of the various possible problems before hand.

5 year geek squad warranty is a great deal. It is much better than manufacturer

Previously purchased all kitchen appliances from another store that did not honor expensive warranty. We now only purchase appliances from Best Buy due to Geek Squad services which have been wonderful! A refrigerator was delivered making noise due to a bad compressor and it was removed and a new appliance delivered the next day.

It is always to be surprised by the stress free purchases and this was one of them.

Dishwasher and refrigerator were delivered the same day. Refrigerator couldn’t be hooked up to water supply due to outdated water supply. The crew that hooked up the dishwasher also updated the water supply problem to the refrigerator. Kudos to the dishwasher installation crew for installing the refrigerator water supply also. Excellent service!!

Great experiences. All staff is very knowledeable.

The Geek Squad people are always kind, knowledgeable and well with having the membership!

This service is awesome and I recommend 100% buy this now you’re won’t regret it.

Love all of the options for this icemaker and water dispenser.

I fell in love from the first-time I saw it. Just so happen Beat buy had one on open box. Must have.

I love having Geek Squad protection. It is well worth the money.

Nobody can be sure the appluances and the little electronic devices could last as we expected, even though we bought them bssed on besr ratungs snd reviews from well known manufacturers. Here cine witb Feek Squsd Waranty. Our Samsung side by side refigerator ran so well everybody in our family loved it. One day, suddendly the exhaust fan stopped working and another day the icemaker's levelor broke. Ine csll to Bestbuy care and Bestbuy just sent its agents over ti take a look. They pinpointed to problems and ordered the neccessary parts. Then thry csme ti make our refrigerator work properly again. Ni questuon asked. That kept our mind out of uneccessary worries about hiden fees of extravagant costs of repairing. Peace of mind. I recommend getting Geek Squsd warranty for all the stuffs we buy. Peace if mind. No hidden costs.

Our refrigerator, bought new, lost temperature control after 14 months. Geek squad repair came to our house, declared the refrigerator a total loss, not fixable. Best Buy offered either to replace it with a new model of equal worth or give us a credit for the full price of what we paid toward a new refrigerator, but a different make. We chose to purchase a new refrigerator of a different make and the Geek Squad took it from there without any hassle. We received a check for $296.00 toward the replacement of spoiled food.

Although we had to replace this unit twice, in the end it’s terrific. First unit had multiple issues: noisy when cooling, constant rattling, and dim interior lights to name a few. Replaced but installer broke one of the leveling pieces. Replaced for third time and experienced several month delay due to availability. Finally received new unit July 2021 and no issues to date. Beautiful unit, quiet, water and ice dispenser work great - great end to a long journey. Of note, throughout the exchanges, damage to unit, delays and rescheduling issues, Best Buy team members were always professional, courteous and helpful. Several went above and beyond. That’s why we stuck with it and continue to purchase from Best Buy.

Had issue getting previous appliance manufacturers warranty honored (won’t mention any names) so decided to get the 5 year Geek Squad warranty on my new appliance for peace of mind that if I happen to have any issue I can just call Best Buy & the geek squad will take care of me rather than trying to deal with a call center in another country- who will do everything they can to get out of honoring their warranty!!! (Again, this issue was not with Best Buy but rather is the reason I purchased my new appliance & warranty with Best Buy!!!)