Customer Ratings & Reviews

Delivery crew was very careful with the unit and had no issues.

What a great deal through geeksquad their service is one I rarely use but when I need it I am sure glad it is there

After several repairs to a brand new refrigerator bought...they finally replaced it.

Thankfully haven't used this yet but support and price are great

I never buy a fridge without a protection plan. The more gadgets the more Protection needed in the future... always!

The agent took packing off, installed ice maker and water line

Added this extended warranty after new refrigerator came with a broken door

Geek squad protection plan never fails to protect your product.

Bought 3-year warranty for "Whirlpool - 28.4 Cu. Ft. Side-by-Side Refrigerator - Stainless steel" for $1725 plus $129 GeekSquad warranty on April 4, 2020. Water dispenser and Ice Maker failed after 30 days. Appear to be defective. Water dispenser outputting 1/8 the measured amount. Water freezing solid in bottom of Icemaker (dispenser) box makes the dispenser arm freeze solid and not turn. Outside of Return Period now. I called and scheduled support. I was booted to Whirlpool support by BestBuy Customer Support. Original scheduler said if it is not covered by warranty I would be charged $180 for service call. I am livid. Serviceman is supposed to show up tomorrow. Warranty Support Scheduling transferred me to GeekSquad Support at 6:30 PM. Phone said 16 minute wait. At 8:05 PM I go to LiveChat" and it says: "You've reached us outside of our business hours. Please chat with us tomorrow between the hours of 8am-7pm CT." Neither Whirlpool Service Department or BestBuy will tell me who's going to pay for fixing this defective product. Don't know who's going to pay for this, but it will NOT be me. I will NOT recommend Geek Squad for anything until they remedy this warranty situation.

The price of the extended warranty from geek squad was less than competitors and made sense for the coverage it gives.

Quick response to get me running again..... Great appliance and great experience with best buy

It is beneficial to get the warranty gives you peace of mind

I very happy I purchased this insurance and it gives me peace of mind knowing I'll be ok if my fridge breaks down.

Wanted to make sure that my fridge was covered. Now I don’t have to worry

I will never purchase anything without extended warranty. We have been happy with all our warranty purchases.

Always get protection for major appliances. Geek squad easy to deal with

Recommend highly. Always good to have protection on your purchase.

These guys are on time, professional and quick. Thank you

It’s great to have this back up. It’s better to have it and not need it than to need it and not have it!!!

Bought for my fridge and worth it since the fridge was 2k. No issues yet.