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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 4563 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 164 Showing 3,261-3,280 of 4,563 reviews
  • Rated 5 out of 5 stars

    warranty coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't usually get warranty coverage for new items but since this was a floor model it seemed like a good idea.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Long hold time and coverage issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a service visit on my new fridge so I started with Geek Squad. After a long hold time I was transferred to manufacturer. More hold time, during which I was able to request service through manufacturer's website. That went well. I have noticed that the 5-year Geek Squad service contract is actually only 4 years since the manufacturer does all service calls for the first year and the contract expires 5 years after the installation. This seems wrong.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    timely and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The few times we have used the Geek Squad we were very impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS did an excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these guys, they are quick and precise, doing always a good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They even offered an over view for fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were knowledgeable n offered us an over view of how everything worked

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The automated phone system is frustrating and so are the real people

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I recommend it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all the new gizmos on refrigerators these days, there is more that could go wrong. Recommend this service plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With my luck I will probably have to use the extended warranty. Best Buy has great service with their warranty's

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad long term fridge protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long term protection on my refrigerator provides great peace of mind.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    movieguy1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hope i dont ever have to use it, nice to know its there

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review, fits well with my cabinets and product loo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, fits well with my cabinets and product looks amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad protection plans are a value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the value of the geek squad protection plans. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have had to use and is very easy to do and they go out of there way help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has never let me down. Their service is greatly appreciated.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    5 year warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. Not used it yet. Hopefully will be available to use when necessary

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    extra protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    is always good to have extra proteccion everytime you buy something new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of refrigerator a breeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered my refrigerator without any dings. Pleasant associates

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended protection for Upright Freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase of extended protection for our new upright freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the purpose i have and i would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my appliance efficiently. Very helpful when I had questions

    I would recommend this to a friend