Customer Ratings & Reviews

Great warranty coverage that i can count on all tbe time from best byy

within 1 year of purchase, my GE freezer is constantly running extremely loud. Today the squad came out for a 3rd time, but still they don't have the correct parts ordered from "GE", and now scheduled for a 4th appointment. UNREAL!!!! Oh yes, and the window is always 7am-7pm -

This is a great insurance everybody should have it

The best feature is that the interior water dispenser and bottom drawer ice maker allow for a very large space available in the fridge. Purchased this to minimize the failure of the ice maker, which we had issues with in the past. So far it has worked as expected.

The agents delivered installed and explained all the features of our new LG refrigerator. While doing so they were pleasant, friendly and professional. They took as ling as was needed for us feel good about our purchase.

As I say, Greek Squad Protection is a must plus have because you never know when your purchase is going to break down or have some kind of malfunction and you end up paying way more than it cost to repair..so with the geek squad protection plan..you have NOTHING!!! to worry about..and you could be low on funds so having the geek squad protection is a must plus have..i have experience not having a protection and i said NEVER AGAIN!!! I'm getting the Geek Squad Protection Plan so that i can be STRESS FREE!!!

One never knows what will go wrong. Used to be you just plugged in an appliance and it worked "forever." Not any more. Although I always buy good brands that have great reviews, I have had minor/major issues over several appliances that required service after the manufacturers warranty ran out. Though not cheap, the extended 5 yr. protection plan has been well worth it for me and have saved me more than the cost of the plan.

having little problem trying to solve my problems by phone but everything fix with the Geek squad people in the store

Hope to not need to use it, but peace of mind knowing I have protection in the event I do. I have used GS protection in the past and it was well worth the small up front cost.

The agents that delivered our wash machine went out of their way to additionally re-connect our dryer exhaust (no charge) as they noticed it had come detached in the back and was very difficult for me to get at as I have knee and shoulder impairments. The team was in and out within an hour for the hookup. They wore masks and were professional in appearance and service. The sales manager talked us into buying the larger 5.0 cu ft model as it was more than sufficient to handle the load of a comforter as well - something us guys don't really take into account when purchasing a wash machine. That was a great piece of advice that only cost an additional $45. Thank You Alex!

I like the Geek squad, they have fixed my computers, mops etc,

Really nice fridge. day one I had a issue with leak inside the fridge that lasted a couple weeks. Samsung customer service thought it was the filter. It was replaced and we still had the leak. Turned out to be a piece the hold the filter that was cracked. Samsung did pretty well to get the issue fixed with no charge. I don’t have any issue now.

Best, and most beautiful refrigerator ever made. I love, love, love it. One of my favorite purchases I’ve made.

It’s well worth it and always get this coverage on any appliance or electronic items we purchase at Best Buy.

The delivery guys got the refrigerator in place with ease. No bumps or dings and brought it through a very tight opening without issues.

When I brought my refrigerator I also brought the protection plan. I was super excited when I seen Geek Squad. I have used the Geek Squad in the past and had lovely experiences. I highly recommend getting protection plan especially if it’s with the Geek Squad.

The guys that delivered the fridge was great efficient and respectful!

We did extensive research before purchasing a refrigerator. We discovered that regardless of what brand you purchase, the most frequent part to need repair is the icemaker. In fact, several salesman told us that if you own the refrigerator for long enough, it's only a matter of time before that icemaker gives out! We actually wanted to purchase a refrigerator without an icemaker for that reason, but finding one of good quality without the icemaker proved to be especially challenging. And because we had just suffered the loss of our current refrigerator, we realized how tough it is to be without that particular appliance! The price of the protection plan was definitely worth the peace of mind for us. I love the fact that it even covers food loss. The geek squad has proven to be friendly and expeditious. We would purchase it again!

Super easy chat online (used my phone) told them the issue, needed a repair man to check it out (he was super nice,and submitted my issue for a replacement..

Purchased for peace of mind! Thought price was very reasonable!