Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 4565 reviews
(4,565 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 4 out of 5 stars
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer sales representative. will recommend purchase from store
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
When the Geek Squad is not the Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad for refrigerators is subcontracted to appliance repair vendors who are not employed by BestBuy. In the case of my refrigerator they have unsuccessfully attempted to guess how to repair it so far 4 or 5 times. They order parts such as circuit boards, try them, and when they don't work they just put back the old parts and order other parts. Yesterday was the scheduled date for a 5th attempt. They did not call or show up. So far this has been going on 2 months. I tried to contact BestBuy about this today and got a recording that they are busy and try at another time. I have Geek Squad coverage for technology and it is good, but for appliances I do not recommend them.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for connecting with us on this. I'm very sorry to hear about this poor experience and the inability to get adequate assistance. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
Always Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will always purchase geek squad. Good price to make sure you are covered.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had great service with geek squad warranties on appliances.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Comfort Knowing It's There
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a comfort knowing we have the added protection if needed. Price is affordable.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy anything without the extended warranty ,
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love the part we are able to get extended warranty, make life so easier!
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Purchased with the refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I asked for a part replacement many months ago but I still find myself calling to get it shipped
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
never had problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never had any problems with their service or help highly recommend
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Assured
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love having the warranty, can trust that if anything breaks it will be covered
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy and quick to set up an appointment to replace a defective display panel.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
A no brainer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A product warranty for a Best Buy appliance just makes good sense
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The warranty plan was good price compared to other stores for amount of time
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thrilled that I could buy a 5 year warranty and so reasonably priced!!
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First Time using geek squad protection I hope works
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
So far so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this plan for my freezer. Have had no problems after one year.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was very easy to get the plan and it covers exactly what I hoped.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
GSP IS EXCELLENT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Boy I recommend this every day. I never seen something this great
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Protection for refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 3-year standard geek squad protection and I am glad I did this
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love that our appliance have a an awesome protection plan on it.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friend
