Customer Ratings & Reviews

I am highly pleased with my overall service and purchase

The Geek Squad installed my TV and headphones. All work well. They were ontime and very helpful. The answering service to schedule the visit was terrible. I could not understand them nor could they understand me. They may say they speak English but I did not think they did well enough to be answering phones. Worst part of Geek Service. Need to bring to US.

Great features, easy clean up. Beautiful stove and a well upgrade from my last one.

Best Buy offers the best warranty for electronics and home accessories. You cant not go wrong with this warranty and it covers more than the manufacturer warranty. I put warranties on everything I buy from Best Buy, it's just that cheap insurance for when things go south!!

having little problem trying to solve my problems by phone but everything fix with the Geek squad people in the store

Haven’t used it yet and we hope we wont have to. We bought it because of past purchases.

I would recommend everyone get this when purchasing something from bestbuy

Always always always always always always get the warrantee at best buy

I am extreamly happy with the Geek Squad. Our Dryer went out and they were there within the week with parts and had it fixed quickly. the only issue I have is that they dont allow us to use Best Buy bucks to purchase the warranties anymore. that change was also hidden within their updated rules.

I love the 5 years warranty for peace of mind. Best Buy deliverers a great service

Great product! The service delivery was great on time, setup within 20 minutes and provided instructions about the refrigerator. Scheduling was easy!

We had great service on our refrigerator delivery.

Hopefully i won't ever have to use it! The price was reasonable and it provides me peace of mind.

Samsung makes a great product but anything can happen like line surge, early part failure etc... So we always buy the protection plan,

Great fridge love the storage love the all of the various compartments. My only frustration was that my waterspout broke down after two years. Repair guy basically said they would have to tear out and replace the whole line to repair it which would take three or four days. Not worth the fix

I purchased the 5 year plan for my samsung fridge i bought as a discontinued model. I had two separate issues with it. (Both common problems after a little reasearch) and geek squad setup a feild tech to come and diagnose and order/replace the necessary parts to fix it. Both times have easily paid for itself. I recommend it to anyone making big purchase.

Best, and most beautiful refrigerator ever made. I love, love, love it. One of my favorite purchases I’ve made.

We purchased Geek Squad protection for our appliance because previous experiences with Geek Squad have been positive and it gives us more comfort knowing a local crew would respond if needed. We haven't had reason to use this yet but believe Geek Squad would do a good job if called upon to help. I hope we never have to use them :-)

We purchased Geek Squad protection for our appliance because previous experiences with Geek Squad have been positive and it gives us more comfort knowing a local crew would respond if needed. We haven't had reason to use this yet but believe Geek Squad would do a good job if called upon to help. I hope we never have to use them :-)

I purchase the protection, however I have not had to use it.