Customer Ratings & Reviews

The agents helped me with a new refrigerator. Wish we could have taken it home that day instead of delivery

We got an excellent deal. It was open box. It was in great condition. We love it.

excellent refrigerator, we bought it and before the shipping day we re-measured the width of the door and it didn't fit, we had to cancel the order and buy a somewhat smaller one at Best Buy. The attention at Best Buy is very good.

Love this refrigerator. No complaints. Wife loves this refrigerator. At first she wanted me to buy one less expensive. I talked her into buying quality one time purchase. And she's been thanking me since.

My first Amana Refrigerator delivered had some scratches inside, door seal wouldn't seal & bottom bracket didn't like. Best Buy was happy to exchange & deliver my GE refrigerator I upgraded to. So far everything is perfect. (Day 1)

They did a great job with installation and where friendly

From past experience with our last refrigerator geek squad has always been there for us

For the cost for 5 years of worry free on the fridge it was worth it. Hopefully we won’t need to use it but if we have to we are covered.

geek squad was a reasonable price. we have used it before. We know we made a good purchase to protect our new amazing fridge. The service at best buy rocks so we aren't worried because we know we will be covered.

Helped me when i needed them anytime. Everyone was super nice and patient. Wverh question was answered. My fridge tore up and they helped get me in the right place if they werent able to help me with a specific thing.

Love the size and options. The temp dial is tricky though, it takes a few tries for it to land where you want it. All in all it's good so far!

Even if I never make a claim on this protection plan, the price was reasonable enough that the cost will justify the peace of mind I will have over the next five years. I've used the Best Buy & Geek Squad protection plans in the past and am very impressed with how the work. And I love my new LG fridge so much that I'm really hoping that I never do have to make a claim. The peace of mind for the next five years is well worth the cost.

Purchased this for my dented/damaged fridge that I purchased on discount. Normally damaged items are sold as is, but they still allow warranty coverage!

So far all of my interactions with the squad have been very helpful and they are very professional

Recently purchased a refrigerator and they were exceptional in their help. They went above and beyond with the install. Would love the thank the gentlemen that came but don’t have their names.

I have not needed it yet. Let’s hope Best Buy sticks to their end of the bargain. I did contact the manufacturer for a replacement part, and they were super prompt. Fingers crossed

[Employee of bestbuy] Love it. Bougth it after old 10 year went out live the features

Hoping my warranty pays off. Got it to be worry free. Hoping it is hasslefree too. Time will tell. Haven’t used it yet.

I have all my appliances covered. It is always a great experience getting a hold of the geek squad and submitting a claim.

My wife and I purchased Geek squad 5 year protection plans on both a 65" high end (9500 series) Samsung TV which we really love, and a Samsung fridge. We haven't had need to call them for service but feel comfortable that we are covered for repair or replacement on both products which we purchased within the past 12 months. By shopping around we have found that the cost of the Geek Squad plans is lower than some of the competitive stores.