Customer Ratings & Reviews

I can't imagine not having this service. I have used it for years and have found it to be well with the price!. I call or set up an appointment, and it is uncomplicated. They are courteous, are able to resolve whether in-store or sending my product out, but always in a timely manner. Everyone should have this!

Was super quick and answered any questions we had!

I really love this fridge, however changing the water filter is a not an easy task, after the first change with a samsung filter it started to leak water :( so we'll see how this goes..

Always get the extended warranty for appliances because you never know. The price was cheaper than getting it through the appliance manufacturer, plus I have never ever had a problem with the geek squad protection plans

Our house burned down so we had to rebuild and we got all of our appliances at Best Buy and had Geek Squad install our appliances. They did a great job! Bought Samsung so we have never had to use the protection plan :) but I know it is there if I need it.

Easy to purchase and sent directly to our email. Recommend

They get things done for you and make you feel like you got your moneys worth of protection if something goes wrong

We purchased he warrenty with our new refrigerator. We have never had to use a Best Buy extended warrenty but seemed to be a no brainer. With the price of a new refrigerator and the manufactures not making them to last a fractrion of time as the older mechanical units, this gives some peace of mind when dropping a couple of thousand dollars on an appliance and the manufacturer only offers a 1 year warrenty.

Not much to say about this extra warranty as I haven't needed it for the new refrigerator we bought. Won't kick in until warranty expires. I will say that I am surprised that $2000 refrigerators aren't expected to last more than a few years. I remember the old Sears Kenmore that you bought once every 20 years.

So I bought a GE French Door Refrigerator from Best Buy August 2022. The unit was delivered October 2022. The unit stopped working March of 2023. I called Best Buy and was directed to contact GE for service. A technician diagnoses the issue as a bad compressor and ordered and installed a new compressor. The unit stopped cooling again September 2023. Called GE again and a tech was dispatched to repair the unit again. The unit stopped cooling again - January 2024. Called Best Buy who dispatched a tech on Thursday, January 11th. The tech diagnosed it again as a closed system cooling issue that he wasn't qualified to repair. A new company was dispatched for an appointment on January 16th. I received a call on January 15th that they too were not qualified to repair closed cooling systems. I called Best Buy again asking for a new replacement machine for this clearly bad unit. I was told that dispatch was looking for a qualified technician to fix the GE refrigerator. An appointment was scheduled for Monday, January 22nd. The same GE technician from the first visit came to the house and diagnosed the problem as a bad compressor AGAIN and ordered several new parts including a new compressor. This unit is 15 months old and has broken 3 times in 10 months. Each system failure has caused all the food in the refrigerator to spoil. I have repeatedly asked for a new unit. Today I was told that the "lemon" provision of my warranty is only good after the 3rd breakdown under the extended warranty. Since the first 2 breakdowns were under the factory warranty THEY DONT COUNT! BEWARE OF Best Buy and their geek squad extended warranties. They are clearly a waste of money. I spent $2500 on a refrigerator that has cost us hundreds of dollars is spoiled food and now we have no kitchen refrigerator for a month. Do not shop at Best Buy. They clearly dont care about their customers.

Service members were cordial and communicated well. They were able to get the job done and answer questions. Just wish they had explained before they left why they didn’t plug in the fridge.

We bought all of our new appliances and a couple of tv's this year and put Geek Squad Protection on everything! One of the TVs we bought went bad in the first week we owned it, and Geek Squad handled everything to get it replaced for us (even after the manufacture claimed it was not covered under their warranty). For people that think this is not worth the money.....sorry but you are wrong! Worth every penny!

Geek Squad is a must have whenever I purchase an appliance because, for me, they do an excellent job. If I ever need to have them come out for installations, over the phone advice, etc. they're prompt, friendly, and efficient.

Highly highly highly recommend having this. Our ice maker in our fridge stop working correctly and they were able to come out and fix it right away. Super friendly super service too!

The warranty on this refrigerator was cheaper at Best Buy as compared to Home Depot and Lowe's for the same time period. I usually don't buy the warranty but I decided to get it because these refrigerators are supposed to break down after 3 years. I hope I don't have to use the warranty but if I do I hope it won't be a huge hassle.

Great protection for my new fridge. Knowing that your investment is backed by a good protection plan

Bought the extra protection when getting our new fridge! Totally worth it!

This refrigerator has tons of functions and all them work as described in the manual. I did not find any problem in connecting with wifi, Pandora, TV, AP, calendar. I do not have Samsung phone so I cannot comment. Cooling, lighting, space, freezer all found to be perfect so far. No leaks, very quiet, and obviously looks great. Only thing I miss from old GE refrigerator is the cup measuring system, which is not provided in it.

I have purchased several Geek Squad protection plans during my relationship with Best Buy. I have NEVER walked away from my using one of them without feeling I was treated fairly. If you are on the line trying to decide if you should go with them for extra protection, jump across to the Geek Squad side and be prepared to be taken care of! Don't let me down Geek Squad! You have my official stamp of approval.

Why in the world would you not buy the geek squad protection plan? For an appliance package or HD TV you're spending over a thousand dollars. For up to $249.00 (depending on how much you spend), this is cheap insurance. $50.00 a year, for a 5 year coverage. I bet you spend $50.00 dollars a week at your local coffee shop. In my opinion, buy the extended warranty, so your expensive item is covered.