Customer Ratings & Reviews

Very friendly out going very professional on time.

[Employee of bestbuy] Very nice for the price, bigger than expected, had a great delivery and order experience!

Fridge works perfectly and has a very quiet compressor. Smart things app can notify you if the door didn’t close all the way.

If something goes wrong, they take care of it. This is a great service and I'm really happy with it.

It’s always good to get an extended warranty. With the purchase of my new upright freezer during COVID it was a no brainer. Not only am I good for 5 years if something goes but the warranty covers spoil food too (up to a certain amount).

I purchased refrigerator that was delivered Jan 4th. I woke you this morning to what I thought was the lawn man outside my window. To my unpleasant surprise, it was my $2699 Samsung refrigerator sounding like a mower. I called Best Buy and was informed that even with the $299 Geek Squad protection plan it's nothing they could do because the first year everything is covered by the manufacturer. My protection plan started on the day of delivery which means for the first year my Geek Squad protection plan is for nothing. For all of my other appliances Geek Squad has been 100% on point, for the fridge not so much.

The guys get in the fridge without no issue very kind professionals 5 star to the team

Good service! They are responsive and provide the service we need

I just got a 3-year protection for my LG refrigerator, and will renew it before it's expiration. If something goes wrong, I am confident that Geek Squad will be easy to contact with for any questions or help that I need.

I have had great luck with Geek Squad any issues I have had they always resolved. I was skeptical as usually you get screwed on warranty buys however I would buy this one every time

I bought this for my Insignia refrigerator. I'm thankful it is there, though I've not needed it for this item.

excellent service ! we are very thankfully about the service from geek squad

Always protected by geek squad. Service is always excellent and getting an appointment is never an issue.

I always get this protection on my big ticket items! It’s a must and I do know the Few times ( hasn’t been many) that they never give you any hassles about fixing or replacing. It’s a great deal!!

The technicians delivered and mounted my refrigerator and provided me with the necessary operating instructions and filter usage

We love it and the kids love the color and the way the doors open up and the white inside and the lights

After several unsuccessful trips from an "expert" refrigerator repair service with no fix and $$$ food ruined $$$, I ended up buying a new GE from Best Buy and did not hesitate to buy the 5-Year Geek Squad Protection Plan!!! In addition to great coverage for the refrigerator, it gives up to $200 for ruined food. No stress. Amen!!!

I can't really say on this particular purchase because they forgot to put our refrigerator on the truck! We'd been waiting about 7-8 weeks and had been living out of an ice chest for 3. Needless to say, we bought a much nicer refrigerator from a different store.

Peed for those instances where something unexpected happens. Such as. A Samsung fridge having issues lol

Geek Squad standard protection is a must have. I haven’t had to use it yet with my new ‘ ‘fridge, but the professionalism and expertise with other purchases make me want to recommend the Geek Squad.