Customer Ratings & Reviews

The delivery, Hugo and Martin, were very professional. This was very easy to reschedual.

So far I found that the app that controls the fridge is interesting with data and control features, energy saving settings and updating the fridge itself software and more. Legs on fridge are for leveling the doors with each other, not for leveling the fridge. I found that the water dispensed does not get very cold unless you turn down the temperature of the fridge itself and the water is not cold for very long compared to my last fridge. Not so sure I like the doors going up higher than the rest of the fridge because it makes it harder to store things on top of the fridge. The back tilt of the frige seems like a lot is part of the self-closing door feature. Inside door controller for fridge doesn't stay popped in on one end not sure if this is a flaw from the manufacturer but the one on display at Best Buy wasn't like this.

Refrigerate very wide and spacious can store multiple trays of food and drink

Like most insurances, you buy because you hope you never have to use it. Years ago we bought on a fridge and we were very glad we did, it paid off as it failed within the warranty period and they ended up replacing the entire refrigerator. Now, we hope this doesn't happen with this one, but our new KitchenAid refrigerator is an investor of sorts, so we did buy the protection. The Floor Manager at our local Best Buy was terrific. Not pushy, but informative. Thanks Best Buy...hope we don't need this but we'll sleep a little better knowing we have it.

I highly recommend the Geek Squad Protection purchase for all appliances. They have been very responsive if I need a repair and in the case of an LG refrigerator and attempting multiple repairs of the same nature, my refrigerator was replaced at no charge.

Purchased because I have had an issue with an ice maker on a previous refrigerator that would have cost half of the purchase price to fix if it wasn't still under warranty. Got it for peace of mind on this unit, even though I haven't had to use it.

Great Freezer! NO FROST, Tons of Storage for the Slim Size. Great addition to the house. Stays cold -3 Degrees F. Has a Refrigerator mode. Would definitely recommend.

Love my refrigerator!!! Perfect size and cools vwry veey well!!! Love the different ice types n despenser!!

The agent was professional and knowledgeable. But the call center need to improve. My appointment got rescheduled twice. The second one they only gave me 7a to 7p window. I called several times to get the narrow 4 hour window, they chorister give me an anwer, they also confirm that the tech will be there. Nobody showed. It was a weekday. Meaning, we the customers have jobs too. This is so disrespectful and bad customer service. The way appointments are set up needs updating.

We never leave Best Buy without it! We get it with all of our purchases because we know it works, and the refrigerator we purchased is no exception. This plan includes key benefits such as failure protection from power surges, comprehensive coverage for parts and labor, and up to $300 for spoiled food and medication per event, although it does not cover spoilage due to power outages. I advocate that you purchase a surge protector, but I LOVE that power surges are covered. Noteworthy is the in-home repair service, which adds convenience by having technicians come to your home for necessary repairs or replacements. Additionally, the plan covers failures from normal wear and tear and even damage from lightning strikes. The flexibility of transferring the protection plan to a new owner without extra charges enhances the resale value of your appliance. If a replacement is necessary, reinstallation is included if initially installed by Geek Squad. Overall, the Geek Squad Protection Plan is a worthwhile investment for extended security and peace of mind, making it particularly valuable for owners of high-end appliances.

Love the space and energy efficiency. The freezer hit zero degrees in a few minutes after initially turning on.

Bought this fridge to replace our last KitchenAid fridge which lasted us 16 years. This was closest in design to our last fridge but for some reason came with less shelves on the fridge and freezer sides. Additional shelves must be purchased separately when the older models came with all the shelves which is ridiculous as there are clearly grooves for the missing shelves. Also the ice maker in the freezer is obnoxiously loud when making ice. Our prior fridge was never this loud. Overall the fridge is ok but we much prefer the older model. Picked KitchenAid since our last one gave us 16 years. Hopefully this one has a long life as well.

When I bought the fridge, I was ready to skip the service plan. I’ve never been a fan of throwing money at “what ifs.” But my wife talked me into it—$139 for peace of mind. Fast forward: six months before the warranty’s up, the ice machine calls it quits. Total repair cost? $420. The plan covered every cent. So yeah, I’ll admit it. The plan paid for itself three times over, and I didn’t have to lift a wrench or argue with a tech. It wasn’t just a good deal—it was a smart call. Props to my wife.

So far I haven't had to use the service other than setting up the delivery.

Glad that i got the protection for my appliance. It worth getting.

Still haven’t had to use the Best Buy warranty. Had to use the manufacturer warranty. They then sent a quote for an extended warranty, which cost more than Best Buy, with less incentives. I’d recommend the warranty on any purchase over $1000

So far they're fixing it when they need to. Don't know about the reimbursement of the foods. Foliage won't know until after I submit it, but so far satisfactory unfortunately they have canceled so I've been able to use my freezer too much more refrigerator, so we'll have to see how the food spoilage reimbursement comes about

Never had to use it, but was glad to know it was there. GE only offers 1 year parts and labor, so have five years coverage was good.

My dream fridge! Have had this fridge for about 6 months and I couldn't be happier! My favorite aspect is the bottom left portion can be used as a freezer or additional fridge space. Every single fridge should be made like this!

Simple beautiful design. Works very well The settings are accurate for the browning level.