Customer Ratings & Reviews

The salesperson was very helpful and offered several different options

I usually dont buy a extended warranty but we decided to do this because we bought a Samsung smart Refrigerator and thought we might need it

Haven't had to utilize the protection plan yet, but happy the service was offered. Great price and piece of mind for five years. In-home delivery and installation were a breeze.

well worth it but have not needed to use it yet professionals

When I called for service, the agent was on time and did an excellent job for what I needed.

This plan that I purchase is a reasonable price and they come once a year to check it ,besides if you need to make an appointment for a repair

3 year geek squad protection plan came in useful. Glad I purchased it with the refrigerator.

Not yet needed but very easy to add. We are confident they will work fine

Have not had to use it but they seem nice when i went to pick it up

A known condensation issue on my fridge might have meant a repair cost, but Geek Squad handled the repair at no charge and on my timetable. Sometimes product "insurance" isn't worth it, but in this case it will be - now and for the next 5 years!

My refrigerator was installed quickly, and the gentleman were very friendly. They also hauled off use old refrigerator. They were fast and efficient

I really like that this fridge has the option for ice plus. The way the fridge runs is so smooth !

Really great product and price such a life saver now every food and produces last

In the beginning of the year My family and i were without a fridge for 62 days as we got the run around from Samsung.Was giving the number to a service place that has been out of business for sometime etc... In the beginning of APRIL we were finally giving a refund for our fridge! In search of a new refrigerator we came across one that was in our budget at best buy. but it was a Samsung... Jp the sales man had insured us that if we purchased the geek squad protection we would have no worries! Wouldn't have to deal with Samsung and even geek squad gwould help with food that was ruined What a good deal right? Nope! here we are going on day 5 with no refrigerator and rotten food. Called geek squad was told that they dont service my area! Why did i even pay 150?? and also was told by geek squad Samsung will be sending me a replacement. haha. Called Samsung they said that whoever i spoke to at geek squad had lied to me.. and that they would schedule a service tech.. no service tech...and now waiting on a store credit. supposedly... I have already dealt with Samsung so already knew what to expect. Stock up on ice and ice chest!! I am 25 mins from lake Jackson, purchased the geek squad protection so wouldnt have to deal with samsung , have only had it for a little over 2 months and am living out of an ice chest with 3 kids! why cant something be done!? Why do I just getting told im sorry and passed on to the next person. Its going to be a long weekend ...

The guys safely delivered my freezer and put in the designated space and set it up to make sure everything worked perfectly. Great job. No dents, no bumps, no broken parts.

I got 3 years protection for my refrigerator which I used once already and they completely exchanged the refrigerator.

I always by my electronics from Best Buy from televisions to fridge, washer, dryer, everything.

Geek Squad is peace piece of mind, have used it before on a previous purchase and I was completely satisfied. The agents that work on the Geek Squad are very knowledgeable

Purchased this extended warranty protection when I purchased my LG Refrigerator. Reasonably Priced at Best Buy. Haven't had to use it but it's good to have if needed.

Absolutely won't buy something without being backed by the Geeks.