Customer Ratings & Reviews

[Employee of bestbuy] Worth the money we definitely consider buying it again

Love this fridge/freezer combo! We use it for our cake business and it has been a game changer

Appliances do not last like they once did. I routinely buy these warranties now and have used them multiple times.

Best Buy selects their people well when it comes to servicing your appliances. The Geek guys are always great and efficient and gets the job done with a smile! Thanks Geek Squad!

Love my new air fryer. Bought one for my son too.

The agent delivered and set up the freezer beautifully

Haven’t had to use the warranty as of yet the fridge is to new.

Have not had to use the warranty yet so I cannot comment on how well it would respond to a claim. I will say that the price for the 5 year warranty was $200. A 5 year warranty from Sears for the same refrigerator was $580.

Before I purchased my new LG refrigerator on 6/15/25, I spoke with a Best Buy customer service agent who assured me that, if I purchased a 5-year GS protection plan and something happened during the manufacturer's 1-year warranty period, GS would send out the repairman, who would make any necessary repairs and then deal with LG on my behalf. I had asked about this specifically because I had read several reviews about LG refrigerator compressors going out early and that the LG warranty service was horrible. My refrigerator has started making a loud noise, and GS tells me that I must go through LG and that they will not service the refrigerator until the LG warranty expires. Either Best Buy has trained their employees to misrepresent the terms of the protection, or their employees have not received correct training. Be warned!

Always purchase a protection plan with a big appliance purchase. Appliances are not made to last how they used to back in the day.

Geek squad accomodated my return and exchange quickly and efficiently

Have not had to use the service.. hopefully never have too. Product is good

This seems like a good warranty. We bought it because so many refrigerators with built in icemakers/dispensers have problems down the road and Best Buy warranties only cost about half compared to bloated competitors.

heard good things about Geeksquat in the past. I didn't really try them until I owned my own appliances. Glad I have them. they are responsive. you called them, they come to see you the next day and solve the problem. Highly recommended.

Very helpful and organized. We were able to get appointments right away to fix our appliance.

I have purchased and used the GSP plans in the past and have not been disappointed when it came time to receive service. I fully expect to have the same experience with this purchase.

Bought the warranty but hope I don't need to use it. Love the freezer!

I had problems reverting what looked like negatives on all my pictures and computer, spoke to Geek Squad and went remote ! He was fast and very knowledgeable !

Any time I buy large appliance or electronic I make sure to get warranty it just makes since cause brand new can malfunction at anytime.

I love this freezer it really does the job and is very handful also