Customer Ratings & Reviews

Hope we do not need this extra warranty service but good to have in case

Can't say much as I haven't had to use Geek Squad to help with anything so 5 stars for now.

I ordered a 5cu freezer. The delivery men were very polite and professional. They put it where I wanted it and set itxup.

It is worth every penny you spend on it. Things just do not last the way they used to. When things break down they either fix it or replace it. What could be better than that

Easy to purchase warranty even within 60 days of buying product.

Great guys for install…Haven’t found the need to call them out again & hope I will not in the future.

so far so good we don't have any chance to ask the service but good!

We purchased a $3000 Geek Squad Protection Plan for a refrigerator. When our $3000 refrigerator failed after less than a year of use, BestBuy tried to decline service in lieu of recommending the manufacturer's warranty. I indicated I would file a small claims case, and they found an appointment for me. BestBuy was unable to fix the fridge on the first visit, indicating they would be back in a week to finish the work. However, a few hours before the appointment, the service technician called to indicate that all the parts had not arrived. He didn't know when they would arrive. (Incidentally, they shipped them to me without notifying me.) I called support and was told the parts were estimated to arrive in a month. While I had taken time off work to meet the tech, BestBuy knew the appointment would not be honored without notifying me. BestBuy also expected a family of five to go without a working fridge for 6 weeks. I asked for a replacement fridge. They declined. The Geek Squad protection was a waste of money and time.

I purchased a new French Door Samsung refrigerator, and decided that the 5 years extension was a fair price. I'm happy with the purchase and the peace of mind that goes with it. The salesperson was great, and very honest!

This warranty is well worth the price because it is much easier to use than the manufacturer's warranty.

I am very pleased with the geek squad protection plan. I’m happy to know that my product is covered under warranty and there’s nothing I have to worry about if I run into any issues.

I haven’t used the warranty but so far I’m happy with the services that I’ve received.

We purchased this warranty in case something happens with the freezer and we were to lose the food that is stored in there. Great value for what it covers!

This protection is always a good choice because it extends the warranty given by the manufacturer and we think it’s a good value or insurance.

Havent had to use yet but i never had an issue . I like that the olan is 5 yrs lowes went form5 yrs to 3yrs so wont be buying from them.

I’ve purchased geek squad with nearly every product I buy from Bestbuy. Though manufacturers warranty is there, it’s usually limited. I suggest geeks squad with your purchase

the price for the three year contract from best buy was a lot less than the price from the refrigerator manufacturer

Always good to have a warranty on any appliance. Geek squad gives great support.

I purchased geek squad protection for all my products I purchased. I was recently disappointed when my dishwasher stopped working and I called to set up a service apt. There was no one on the geek squad team that could service my product. I don't see a point in paying for a protection/service plan if they don't have technicians on their team to service the products.

The ice maker was broken and didn't make ice anymore. Greek squad took care and replaced to new one with no extra cost.