Customer Ratings & Reviews

I love this refrigerator. The ice comes in three different sizes and the water from the door is very convenient. The only problem with the refrigerator is that the shelves need adjusting to fit a gallon of milk to stand upright. I absolutely love this fridge.

The Geek Squad people are always kind, knowledgeable and well with having the membership!

It’s always a good idea to get an extended warranty. We have used the services of the Geek Squad and they are efficient, knowledgeable and easy to book

I highly recommend purchasing the Geek Squad 5-year insurance plan for any appliance. We bought this with a refrigerator 4-1/2 years ago. Had recurring issues with the ice maker and since parts could not be acquired to repair it, we received 100% of the purchase price for the refrigerator to put toward a new replacement. Be advised that Geek Squad has up to 30 days to deliver parts, so repairs can take a while if parts are not readily available. Geek Squad dispatch team was easy to contact and nice to work with. They explained everything and assured me that if I was in a "no cool" condition that they would have activated coverage more quickly.

I bought this refrigerator 13 months ago and am very pleased with it. Haven’t had any problems with it at all. It is retro looking with the curved doors. Cools well. Delivery went great and they reversed the doors for me. This is smaller than my previous frig but holds everything I need for a one person household. Freezer is a bit small. I have thermometers in both freezer and refrigerator areas and they both hold temps well. Would recommend for people living alone or couples.

I fell in love from the first-time I saw it. Just so happen Beat buy had one on open box. Must have.

This service is awesome and I recommend 100% buy this now you’re won’t regret it.

This membership is an excellent value. Member prices, plus unlimited Geek Squad support are great. Also, love the peace of mind of getting protection plans on our purchases. This is an excellent value to ensure coverage on my new refrigerator for 5 years.

This Refrigerator was out of the box, and used (supposedly for display only), 12 hours after I got it home, my wife came home from work. I hadn't even plugged it in yet, so, I wanted to show my wife what a great purchase I had made, and how roomy the inside was. So I started pulling out the drawers one by one. Well the bottom drawer on the right (refrigerator side) would not open. Upon further inspection, found approximately one (1) inch of Ice formed in the back of the refrigerator side of the refrigerator preventing the drawer from opening. Also, the nylon hoses on the back of the unit, one of them had been twisted and looked like it was creased.... nice Refrigerator but, I didn't want to purchase a problem, so exchanged it for a nicer Whirlpool refrigerator.

I will never buy another appliance without GSP because most appliances will not last 3+ years - like it or not, thats the state of the things today. We have also tried Assurion thru Home Depot and GSP is 100x better - the phone service is easier to use, the technicians seem to be more knowledgeable and easier to work with. One time, Assurion sent a "technician" that did such a sloppy job with reassembly that we had to have a 2nd appointment to fix their issues.

Love all of the options for this icemaker and water dispenser.

Great experiences. All staff is very knowledeable.

I used to have a warranty and it worked out. Sad that you feel now a days you need the additional warranty.

Last people who installed our refrigerator were AMAZING! Watch them Best Buy needs to make sure hire the right people we had really BAD experience with people installing our refrigerator. We had to almost change the same refrigerator 4 times because of their neglect installers. They even damaged our wooden floors. It was really a nightmare but Best Buy stepped up and made right! Such a good relief. Btw our refrigerator is the best, we loved it!

Purchased Geek Squad protection then needed service . It was eazy to set up then fixed. Then a problem arose extensive work done. After repairs it failed twice more for same problem and repaired. I couldn't get a replacement even due to same problem multiple times. So I would of given them 5 stars if they stood behind their replacement policy.

I love having Geek Squad protection. It is well worth the money.

Refrigerator was delivered making a noise. Geek Squad arrived and immediately noticed the condensor was bad and removed it and replaced it with a new refrigerator the following day. Always knowledgable and professional. They are the difference between purchasing elsewhere and at Best Buy!

Fridge is fine. Damage at the base of the fridge door by the installer. They also refused to hook up the water. Check the length of tubing and tubing type. They won't work with plastic tubing. They used their foot to puch fridge inplace and dented fridge. They offered a gift card. I had to go to the store to return water hookup They left and didn't use and manager said ask for a make good card for 20%. Nope they offered about 8% soni declined and now they have to send a brand new not damaged fridge. Third party to install and for customer support. Don't buy appliances from best buy.

I purchased a new refrigerator with the 3 year protection. When the refrigerator arrived the delivery men unwrapped it outside and checked for damage. The water dispenser was hanging off the door, wires showing. They apologized and reordered a new one right away. I always have great delivery service. I purchase the protection on all my appliances and electronics. I had a washer replaced with a new one that stopped working. We've had several items replaced with the protection so I highly recommend purchasing this extra.

Have not had to use this plan yet but feel it was a Great decision to purchase this plan .Thanks Best Buy your Home Delivery was very helpful and friendly I know the Geek Squad will be just as efficient if ever needed !