Customer Ratings & Reviews

Purchased geek squad protection for a TV I bought. Unfortunately the TV had to be repaired more than once. When I contacted geek squad for repair it was always 2 weeks before they could send anyone out to look at it or repair it. Ultimately the TV had to be replaced and I went 3 weeks without a TV after the geek squad never showed up to assess the problem. They then told me to shop online for another TV as they would issue a credit for my old one with free shipping. I waited for a week for the credit to come through but did not receive it so I had to call them again. It took 3 more days before I received it. So now I’ve been without a TV for a month. Found the TV I wanted and called geek squad about removing the delivery charge since they told me it would be free shipping. After 2 hours on the phone trying to get this resolved they told me they couldn’t help me and I would need to call the store. I called the store and explained the situation about the delivery charge and they transferred me back to geek squad. I spent another 2 hours on the phone again with a person named Vee who was rude and very non customer oriented. Even though she had the order in front of her all she could keep saying was she would not provide free delivery and I would need to go to store to pick up. After she repeated this over and over I asked for her manager or corporate number so I could talk to someone else. She just kept saying you need to go to store and no free delivery. Don’t waste your money on this gimmick!!!

The Samsung refrigerator is amazing. The black stainless color complements my kitchen. And the agents that delivered it to our home were polite, knowledgeable and completely professional. Will definitely recommend to family and friends.

I had issues with my refrigerator purchase and felt how this warranty can be of service. Good product and much better than manufacturer's warranty.

I never buy warranties but a few years back I got a Samsung side by side refrigerator and it fried 2 months after the factory warranty expired. The Geek Squad warranty saved me $1,100. Now I get the warranty for anything over $500

The service is good. Its that you even have to buy it cuz you cant trust in the product

Great protection plan. Thankfully we have not had to use it after 1 year so far.

I am so glad I bought the Geek Squad Protection plan. My LG side by side refrigerator went out after 30 months and they completely replaced the product.

Awesome service and customer help kind and no the stuff

Geek Squad has never steered me wrong, they are so worth it especially if you are doing things thru out the house like hanging TVs, Computer troubleshooting and even things for your car. Worth looking into for their great services

I always buy the warranty, because it doesn't cost us a dime if the unit fails. Our Best Buy store, always is willing to send someone out asap to get something fixed or replaced the first time around. We've been with Best Buy since they opened their first store in WI. That's over 30 years so far.

Quick service right to the house, they came out and found issue immediately.

I always recommend the Geek Squad Protection Plan especially for your appliances. It gives a peace of mind to know that if anything happens, they are just a phone call away to help you answer your questions and/or get the item fixed.

I have a 5 year protection plan on my refrigerator. It started making noise about a month ago - I called Geek Squad and they told me they were not setting up any repairs even outside of Best Buy. Then a week ago I awoke to a warm refrigerator - I called again got the same answer except this time I was told to call Samsung and ask them - I did and they sent me to a repair company that quickly fixed my refrigerator for about $500 out of my pocket!!!! I was told to send it to reimbursement@bestbuy.com and shortly there after was sent a rude email saying they would review my request in 2 weeks (felt like whenever they would get around to it). This is not the way to take care of a client - I cannot believe you are treating us this way. I will tell everyone I know in social media, Google maps, Yelp and other rating companies not to buy from you any product or warranty and I am going to write the better business bureau, CFPB and any other advocacy group to get the word out how bad of an experience this was. I completely understand keeping your employees and us safe but when it is an emergency and food is hard to come by it is mandatory to have a working refrigerator. You should have at least forwarded it to someone else and covered the costs then. I expect to hear back from someone by Friday May 1, 2020 to address my concerns or I will make good on my actions.

This is great back up to the product because if needed they will be prompt and professional

Removed all the packing and took with them and installed my new purchase and explained it's operating instructions.

This is the first time getting Greek Squad, but after reading all the bad reviews from all the refrigerators I wanted more insurance, I hope I don't need the protection but if I do I hope they will honor their contract in the proper fashion

You can’t go wrong after a couple years everybody always wonders about the device that they got a few years ago and one new it’s going to die but when you have geek squad no need to worry they will just give you a brand new one

Easy pickup and a great value for a freezer. The fact that they replace food if it breaks is a real plus.

I am currently going through a warranty claim for an LG refrigerator that had the compressor go out after about 15 months. The initial call to Geek Squad was a good one and the tech was very helpful and made it sound like my refrigerator would be back in action in 3 days. We pretty much diagnosed it over the phone and he said that the compressor is a common part and would be able to get replaced the same day. Then the night before the service I get a call from a third party that is responsible for the diagnosis saying that they cannot make the appointment. This was after rescheduling work and personal appointments that day and delaying a cross country drive that I have to make (still). From that point until 10am the next morning I have been on hold for 6 hours with 3 different entities trying to get everything sorted. The special forces ended up being the most helpful but told me all of the things I didn't want to hear (although she was great and I appreciated finally getting the correct information). The technician will pretty much never do repairs same day. Once they diagnose the purchase of parts has to be approved which likely takes 2-4 days according to the special forces rep. Then I am told by the third party technician that compressors need to be installed by someone certified to perform that work and all of their people are booked up for atleast a week. So at this point we are looking at a 2 week fix for a refrigerator but something tells me it may take even longer than that. I am living out of coolers with 2 kids and 2 old in-laws and my wife. I would rather have saved my warranty money and called a service tech on my own and have it fixed in a few days. It seems like most customer service these days, nobody is in a position with responsibility and can only pass you onto the next department. I am calling everyone I can at this point throughout Best Buy and Geek Squad to file complaint and see what can be done to remedy. Either way, this has been a joke and being without a working refrigerator for more than a few days is unacceptable when I have paid extra for the warranty.

I haven’t had any issues with my purchase but if the delivery and hauling away are any signs of what to expect then I am doomed