Customer Ratings & Reviews

Extremely satisfy with our Brand New Samsung Refrigerator:) I highly recommend purchasing the protection plan! I chose the 5-year plan! Keep up the great work Best Buy! #1 in my book:)

haven't had to use the service yet but it's nice knowing if something goes wrong with our appliance they'll come and fix it.

I bought this when I bought my new refrigerator to ensure it being replaced/repaired if needed. I don't understand however, why I keep getting offers to purchase it again--as supposedly it's warrantee will expire shortly.

Very good value. I like the fact that not only is my freezer covered by the geek squad plan but also the food in the freezer is covered as well. This was an important factor in my purchasing this product. I also like the reputation that the geek squad has for resolving customer issues.

Haven’t needed it so far. Fingers crossed! When I read the fine print of the offer and that it what is useful toward, I was convinced to go ahead and purchase it. I feel like it will be a good value over time if a repair is needed. Also, it covers maintenance items.

I think is good to have warranty just incase the refrigerator will fail & its gives you peace of mind that you are protected

The 5 year extended warranty is a better offer. Originally we had the 3 year but since it got close we feel the 5 year will give us more time in case anything happens

Excellent company good service fast resolution, recommended

Geek Squad protection is the way to go. They have helped with other appliances in the past and did a great job!

I am a huge fan of purchasing extended warranties with the Geek Squad for all of my electronic and appliance purchases. I have rarely had to use the warranties, but having the sound of mind is worth the small fee for the added coverage. I'm a big fan of Geek Squad coverage!

Geek squad protection plan is by far the best Best purchase I’ve made for all my appliances.

I have not used this yet but I wish I had since the dispenser on the refrigerator is not functioning properly since delivery

Team provided excellent service installing and removing the old appliance

Love the refrigerator and the customer service experience. The fridge was used and not open box. Still love it !

I would always recommend geek squad protection they replaced my refrigerator with no problems brought it to me set it up in my kitchen very much worth the money

This Fridge is great for our 8 member family . Everything has a place without looking so cluttered . It’s spacious and easy to clean .

Haven't had to use it yet, but I've used it in the past on other products and the protection has been good to me.

Made the ease of adding the warranty to our fridge after purchase a smooth and seamless process.

The installer team of two were amazing. They were very careful of our home, wall corners, doors etc. They were knowledgeable of the hook up and operation of our refridgerator,

I am a front line healthcare worker battling the coronavirus pandemic and father of four. We had the misfortune of buying a Samsung refrigerator from Bestbuy for close to $3000 that has been a real lemon! We have had a dozen service calls since it was new. Fortunately we bought the geek squad protection plan. Unfortunately our refrigerator has had no cooling for two weeks and the geek squad cannot come out to repair it due to the pandemic. This is the fourth service call for no cooling. BestBuy and the geek squad have abandoned us. Instead of replacing this lemon of a refrigerator, they said it has to be repaired (AGAIN!) but they cannot come out to repair it because of the pandemic. They even suggested for me to hire my own repairman and submit the bill, however, this too is impossible given the pandemic. As a result I am left without a working refrigerator while trying to limit unnecessary trips to the store. I am left battling both the coronavirus pandemic and BestBuy/geek squad. BestBuy and the geek squad need to stand behind their products (refrigerator and insurance) and do what is both right/fair and replace my defective refrigerator!