Customer Ratings & Reviews

The agents were available 24/7 and very friendly. With every penny.

Geek Squad protection is great. I have not used this service but I am so thankful to have the protection necessary for my products.

Protection covers plenty and will save you a lot of money if something serious happens. Geek squad responds fast and is very knowledgeable about products.

Haven’t needed to use our Geek Squad coverage and I’m happy about that!

The ingome service is so convenient. The technicians are thouroufh and knowledgeable.

Great service and when they couldn't come out during the covid crisis they had another vender come out and hopefully i will get the reimbursement like they promised!!

I cannot say enough good things about their service. Worth every penny.

I am always bought plans from Best Buy and I’ve used them many times set an a long run it it has saved us a lot of money when something does fail

Before I purchased my new LG refrigerator on 6/15/25, I spoke with a Best Buy customer service agent who assured me that, if I purchased a 5-year GS protection plan and something happened during the manufacturer's 1-year warranty period, GS would send out the repairman, who would make any necessary repairs and then deal with LG on my behalf. I had asked about this specifically because I had read several reviews about LG refrigerator compressors going out early and that the LG warranty service was horrible. My refrigerator has started making a loud noise, and GS tells me that I must go through LG and that they will not service the refrigerator until the LG warranty expires. Either Best Buy has trained their employees to misrepresent the terms of the protection, or their employees have not received correct training. Be warned!

Agents are very professionals and they know what to do. They deserve 5 stars rating.

Geek Squad sent deliveryman to install my refrigerator and they did the job fast and were very professional thank you GS

This is a must for appliances. My last fridge stopped working after a few years and I was able to get a big credit towards my new fridge.

Glad I purchased the warranty! It was not expensive to make sure it was covered if anything went wrong! Great price with the appliance package!

I took this guaranty because geek squad is excellent in all aspects.

They delivered and installed. Everything was great.

I have really gotten great assistance on this protection for my electronic items Highly recommend

Geek Squad replaced power supply board which did not fix original problem. Technician opted to replace tv under my warranty.

I love geek squad. I’ve never had a issue with having my appliances fixed. Best thing you can buy to not worry about them breaking and being a costly expense

I chose this refrigerator because of the larger size and not having the water dispenser in the door.

Sometime mom can't work the Ice maker, maybe i will help get someone out to help her