Customer Ratings & Reviews

Best buy was able to quickly replace the unit i needed with no questions. the guys came out to replace it in a timely manner !

We enjoy the product protection plan, and Best Buy support is the BEST, though it's sad that machines don't last any better than they do.

This is not the first 5 year protection plan I have bought through Best Buy. I recommend the 5 year. It seems most appliances need repair between year 3 and year 5, so I do not recommend paying for 3 years or less. I have found by experience that the 5 years pays for itself since service calls are usually around the amount of the protection plan and that is just for someone to tell you what is wrong with your appliance.

It’s a good service should always buy with appliance from Best Buy!

Our washer began making crazy noises after a couple of years. I called Best Buy and a tech came out to assess it within a couple of days. A day later, I received notification my washer would be replaced. It will be here in two days. Amazing, quick painless Customer Service all around!

They are so helpful and professional. Help solve problems with ease. Makes my life way easier and doesn’t give me any worries

Geek Squad excellent customer service! Called to make an appointment and they came next day first thing in the morning and diagnosed and solved my issue within the hour regarding my hamper being disconnected in the washer drum!

I recently purchased the 5-Year Standard Geek Squad Protection for my new Dryer and I am extremely pleased with the coverage. Not only does it provide comprehensive protection against accidental damage, but it also covers any manufacturer defects that may arise during the five year period. Furthermore, their customer service is top notch; they are always available to answer questions or help resolve any issues that may arise. Overall, I highly recommend this product as a great way to protect your investment and ensure peace of mind for years to come!

Haven't had to use it yet for our TV but worth it for peace of mind.

I bought this protection for my new washing machine which is the Maytag. It came with its own manufacturer warranty. That's all good and finding dandy but I wanted extra protection. Cost me over a hundred and something dollars but it was worth it to me.

I always recommend the black tie service geek squad to my family and friends. When I have a problem, I’ve always been taken care of and then some gives me peace of mind on any purchase. I make AppliAnce you never know what you’re gonna get when you buy an appliance, sometimes they live up sometimes they do not

Great warranty. I haven't had any problems for Best buy. Definitely takes care of you

The initial installers forgot to set up my dryer to the vent but the bell squad came and saved the day.

My units arrived in a very timely manner. Installation crew was wonderful. I had been going to.the laudrymat and was tired of it so i made the jump to these units. Absolutly wonderful. Best purchase ive ever made. I do have the extra protection package just in case. But so far so good. I have a large drum top loader so if you are short you may want to think about a front loader. Im tall so its great for me. The dryer has a moisture sensor which is great.

Great customer service. I recommend with any large purchase from Best Buy.

Absolutely love Best Buy delivery.they always come thru with the most polite delivery drivers and workers. We have been working with Best Buy now for almost 10 years and never once have we had ANY issues. One device came damaged and they replaced it withen 20 minutes of delivery. Had a crew out here changing it out and did a FREE installment for the troubles. I give them a 20/10 stars and would never shop with anyone else.

With Geek Squad you get a peace of mind. I don't have to worry about going anywhere else for repairs. Geek Squad will take care of it.

The Geek Squad is the BEST! Haven't needed them so far since my washer & dryer are only a couple of months old but we also bought to LG smart T.V.s from Best Buy and when my husband had a problem with his new set less than a week after getting it, they came right out & replaced it.

I always buy the extended warranty at Best Buy and they honor it. I've bought multiple TV's over the years that fizzled out in less than a year (Two Toshiba TV's. I will NEVER buy Toshiba's again) but Best Buy came, saw the TV was defective and replaced the cost so that I could apply it to another purchase.

I’m giving this 5 stars not because I’ve had to use it already, simply because I have used these enough in the past and I swear by them. I have never had an issue with the geek squad.