Customer Ratings & Reviews

Recently called in Geek Squad to service our Dryer that wouldn't stop tumbling. I forget the service tech's name, but he was very honest and professional, telling us exactly what was wrong and when the new part would arrive. Although he needed to reschedule one, it wasn't a huge deal as when he did came to work on our appliance he fixed it less than 15 minutes. Would recommend!

Love the GS membership as we are avid Best Buy fans and buy all of our electronics here. They were great upgrading our computers.

This product offers great value for money. It's well-made, durable, and has all the features needed at a reasonable price. It would definitely be recommended to others.".

geek squad on large purchaSE with lots of moving parts like a washer or dryer -- call for service before one year is up regardless if you need it

The washer and dryer are very quiet and works very well, what I like the most is when you’re away and have the machines running it let’s you know when the machine stop’s also my clothes comes out clean every time. The machines works very well it’s awesome, glad I purchase it.

I hope I don't need to use Geek Squad for my purchase. If I do need to use them, I know I'm in good hands.

Not sure how well this will work since I just got the machine less than a month ago. the amount is too much for only 5 years

The Geek Squad coverage is the best in the business and the only one I truly trust to follow through on what is promised. I add it to all of my major purchases and it has come through in the clutch on many occasions.

This protection is very good to have in a case of an emergency parent or for a costly repairs that it is covered under warranty this is your best bet to ensure that whatever you purchase is covered. Just like a car you need insurance.

Had a problem with my first washing machine we bought and Best Buy stepped right up with my warranty and delivered a new one hooked it up and all is good.

I review the Geek Squad service agreement and found it quite comprehensive for more then just faulty product coverage...

5-Year Standard Geek Squad Protection warranties for large appliances are a no brainer for me. Granted I am an old geezer, but I remember when washers, dryers, refrigerators and stoves lasted over 20 years. Not so any more. Warranties are a must for new appliances that have computers that burn out with power surges during bad storms. Besides appliances and appliance repair is so expensive now that extended warranties often pay for themselves in the long run.

I have had to use this warranty in the past unfortunally I live in a very rural town so that a lot of the time they are unable to send a tech to me but have never had an issue they usually refund me back what I paid for the original unit and I go back to them to get a new one easy and good customer service

I love how they schedule you for the appointment at least

My first machine didn't work properly so they replaced it with a brand new one.

Another warrant, another protection plan. Difficult to rate, because I haven't used it for this purchase. Others, have resulted in a positive experience.

The warranties are affordable and worth the money.

The agents unloaded my appliance and hooked it up to the correct outlets and tubes . Very knowledgeable about the appliance and how to run it.

Very good value for an extended warranty especially for a modern machine.

It had been many years since I shopped at Best Buy. And I’m old enough to remember when Geek Squad was established. So, I was surprised to learn Geek Squad also managed deliveries and warranties. I always thought they just fixed computers! We felt our hands twisted a bit into purchasing a warranty. The product we purchased only offered a 1 year warranty. That’s another review for Samsung. We purchased the 3 year warranty for $89.99. We can’t rate the warranty itself as we have experienced a need to put it to use yet. If we do we will come back and write some more information. We did have the experience of speaking with a Geek Squad customer service associate over the phone though. The associate polite, well mannered, knowledgable and efficient. We were only on the phone for 1 minute and 30 seconds. :)