Customer Ratings & Reviews

The main reason a bought my dryer was because of Best Buy protection plan. Always get the protection plan

Work great for the money. The only thing I wish is that agaitator came off .but would recommend to everyone

Great capacity and very silent I’m so happy with this purchase

The only way to go ,we only use bestbuy for all our major purchases

well worth it just in case something happens. for the pruce

This is great to have they take care of you and fix the problem ASAP.

Good delivery and great installation. Recommend it strongly

Works great and have had no issues at all, Had excellent service while picking it out

I always find comfort in knowing my devices are protected.

I have not had to use my warranty but it was a cheap price to guarantee my purchase will last 5 years.

I would highly recommend the protection plan! I have had them in the past and it was well worth the money.

Easy to use, fast, courteous and knowledgeable people.

Already used it. Thus is totally worth the extra cost.

They delivered the product and installed it with all new connections.

Haven't used it yet, but are glad to have the service if needed.

My Geek Squad Proctection is just what I need for my dryer. It covers everything on the dryer .

I bought geek squad protection for a samsung dryer and washer. Ny washer broke two weeks after having it. Geek squad doesn't even have technicians that work on Samsung products. I have now had to work directly with Samsung to replace the dryer. I am now weeks without a dryer. I feel that geek squad protections shouldn't be sold ob products they can't work on. I would like my $220 back as I feel scammed into buying it.

love having the security of 5yrs of protection on our new washer

3-Year Standard Geek Squad Protection gives extra insurance if anything should happen to my new dryer.

Product: Samsung Refrigerator Model Number: RF23J9011SR Issue: Ice Maker does not work. Best Buy outsourced the repair service to a third party service provider "Bear Services". The service technician came in initially diagnosed that it's a "Valve" issue and replaced it after about 15 days and mentioned that he had to replace the entire "Ice Maker" as replacing "Valve" did not resolve the issue. After that they never showed up although I sent them a video showing the problem. I finally called up 3 or 4 times Best Buy and they initiated a replacement request which was denied by the insurance provider stating that per "Bear Services" the problem was resolved. Best Buy confirmed that "Bear Services" never closed the "Service request" . However they believe the insurance provider who rejected the replacement request stating that the service was completed. Although I mentioned that I have the proof's of a video message that I sent to Bear Services as well as willing to do a live video of the issue, Best Buy does not take any immediate action to address my problem. It's been more than 2 months and it's unfortunate the Best Buy is not taking any immediate action but rather would like to initiate a service request again!!!!