Customer Ratings & Reviews

I purchased a 5 year protection plan on my washer I purchased. It is replacing a maytag that the only thing wrong with it was the control board was defective. It went bad after a little more than a year. Because I have the washer in a business maytag would not honor the warranty, and in addition the control board needed was on indefinite backorder. If I had this protection plan on that washer, Best Buy honors the coverage no matter where it is installed, and if the part was unavailable they would replace the washer with a new one.

Worth every cent. Now, I usually pass on extended warranty offers and such. But, Geek Squad is my exception. Not only because they are rock stars- I purchased a higher end Samsung washer dryer set (I am in love with) and they are literally rock stars. I haven’t had to use them but the peace of mind knowing that I can if I need to is awesome. Did I mention that they said it if at any time I need to have my washer dryer fixed I’ll just come and exchange them out for new ones? Yep-oh yeah

I bought a washer 4 years ago & it already broke. It would have cost about $350 to fix. This time we are buying a cheaper washer with a warranty.

I always purchase this product on appliances and it has been needed more than once. This protection i feel pays for itself on most items.

It is overall one of the needed and best protection against anything goes wrong with your washer. If your washer is defective, it goes wrong the first year and some may go wrong after 3 years. By the time, it hits 5 years, you got your investment return and usually it performs well beyond 5 years. Geek Squad Protection is great for the peace of mind.

Its geek squad hopefully i dont have to use it but its good to have.

Getting the extended warranty was definitely worth the price. Geek Squad texts are extremely helpful. And when they couldn't fix the product. It was replaced with the same value item. We'll absolutely be getting the extended warranties from now on.

Delivered on time. Multiple reminders for delivery and installation was smooth. Respectful and polite.

Great protection plan at an amazing price. Also the protection plan is explained very well and support is there for any questions or concerns. Definitely recommend paying the little extra to have the piece of mind and security of something happens.

Delivery an installation of both washer and dryer with conversion to propane done with care

I purchased this extended protection to cover the purchase of my new washing machine. Had bought a new washer (different brand) from another retailer (big mistake) as it didn't last even 2 years before breaking down. So I decided to try another brand and not wanting to take any chances, I decided to purchase the 5 year protection plan. I hope to never have to need it, but it's comforting to know that it's there in the event of any problems. The cost of the plan is minimal compared to having to buy another new machine. Would recommend the extended coverage.

One thing I always spring for these days is the Geek Squad service. TBH, it gives me peace of mind that within an expected timeframe, there will be Geek squad protection on my purchase!

So far, so good! Dries fantastic. Good settings, easy to use. I like it

I was surprised to be offered a 5 year warranty. I hope I won’t have to use it.

Work great! Very happy after a few weeks of purchase

Agents were very helpful and respectful with replacing the damaged item

Already have a my Best Buy protection plan, but we always get the extra two to three years of protection on all electronics

This protection plan really was worth the inexpensive cost if you break it down by use. It definitely pays for itself and so happy we have it because we were able to replace with a new one after issues with the other one, issues over a 3 year period and we only paid $20 difference. Definitely recommend!

4 Stars - I have not used the service yet and really hope there is no need to. I will adjust the rating if I need the service.

Great service to have. We always get this for the major appliances. When needed it’s great