Customer Ratings & Reviews

I don't write reviews often, but I have been so blown away by how much Best Buy's/Geek Squad's Complete Protection Plan has improved that I had to pass on the information. Ever since Geek Squad took over the service (it used to be a third party entity), the level of customer service and ease of filing claims has improved IMMENSELY. I very seriously and honestly could not recommend it enough.

Love it can’t complain this product is the best one I’ve used yet!

Took them four times to come out to finally replace my washer and then my warranty didn’t

This machine works great for our family and lov the ventless

Love the geek squad, they are always on top of everything. We have had many hiccups with third parties to come out and repair, but Best Buy is always available and ready to help when and if any issues arise. Thank you

i had geek squad service plan before and they were very helpful when my freezer went down

Did what needed to be done and delivered.. no complaints at all!

Best service and customer service in the game right now, definitely recommend!

iPhone 8-plus battery was old and weak. Scheduled for replacement with Geek Squad and had appointment for less than a week out. Took longer than my slot time to get signed in, but afterwards everything went great! Took half the time and cost to replace the battery than the Apple Store did on a different phone.

Great warranty, technician was efficient and fixed my washer that had electrical problems

It has really been a good experience having geek squad protection plan on my appliances.

Adding on the 5 year Geek Squad total protection coverage was the best decision ever! I highly recommend adding protection/coverage to any major appliance purchase if it's offered.

I would give GeekSquad ZERO stars if I could. Nothing but a nightmare trying to get my refrigerator repair completed. I called Best Buy in April trying to get the middle drawer flexzone climate control of my Samsung fridge fixed. Because of Covid, they were not dispatching. Ok, I understand. I called back in June and was able to have them dispatch a repair tech. Nice guy, seemed knowledgeable and eager to please. But with 3 visits to my house and ordering the wrong part, the issue started to become a waste of my time with him. Nevertheless I think third time was going to be the charm. He ordered a wiring assembly and had it shipped to my house. It arrived on Sept 5th. I texted him directly to let him know and he scheduled an appointment for the following week to come out and install the wire. The next week on the install date, he did not show. I called him and asked what happened. He apologized and said his car broke down. (Yes unlikely reason just as the dog ate my homework, but I decided to give him the benefit of the doubt). So he arranged another appointment to visit a week later. That day came and went and he did not show again. I texted, called, and emailed him multiple times and he did not respond. So here's where things get even worse. Its now 2 months since he dropped off the earth and left me hanging. I have made several calls week after week to Geek Squad to address this. During some calls I would spend an hour with the agent and they would check things then suddenly disconnect me. Frustrated, Id wait a couple days and they did not reach back to me so I attemtped calling Geek Squad again. I then have to re-explain my situation (Cant they read the notes???!!) Well after another hour or so on the phone they assure me they will take care of it. Suddenly I get disconnected again. So I call again and start from square one. Another hour and promises they will get someone to fix it. This time she scheduled an appointment with a different tech to come to me. That agent even promised this would resolve it all and said she would follow up with me. That date the following week came and went. No tech showed. Nobody called. I called Geek Squad yesterday and was on the line with them for an hour again explaining everything all over again. Seriously, doesnt a company like this have a ticket system like Remedy with notes in it? So the agent went to see how she can help, and low and behold I got disconnected again. Mind you I am on my landline phone each time, it never disconnects me. It was Geek Squad each time. So here I am typing this review while I am on long wait time hold to speak to another agent. (BTW, if you try to use the web chat feature to text an agent, it goes to some other call center and they have NO access to your records if you opened the ticket on a voice call. Ridiculous for a technology company this big in the 21st century. I will never ever ever buy an extended warranty from Best Buy again. Good grief!

Great products and servicemen upon installation of my new washer!

Lasted less than a year. Had issues with the board. Then had issues with agitator. Had multiple repair guys out and finally just got rid of the machine

We were in hopes the warranty would not be needed when purchased. Had to use it twice. Now it's expired and have issues again with the dryer. Darn.

I bought this front load washer/dryer combo ( Whirpool 4.5 cu. ft. washer & 7.4 Dryer ) 2 weeks ago and couldn't be more pleased. My clothing has come out cleaner than when I used my old ( 14yr) top loading wash machine. I also use less water which means saving money on my hot water bill. Drying time for my clothes is shorter , which again saves money, and they smell so clean and fresh... towels are soft and fluffy too.

had my washer for 2 years, it went wonky, called geek squad, they arrived, assessed, called me later that day.. Replaced BRAND NEW WASHER!

Simply put, the Geek Squad Protection puts me at ease with my washer and dryer and I'm confident that if anything happens with them, the Geek Squad has my back. Thanks Best Buy!

I had an issue with my washer and they came to repair it they did a good job I’m very satisfied with the repair