Customer Ratings & Reviews

I don't typically write reviews but my frustration with this product is overwhelming. I purchased both this washer, matching dryer and a service plan for both in 5/2023. Within the first 3 months the washer had completely stopped working. At that time I called to have the washer repaired and was told that I had to call Whirlpool directly since it was under a year old. Whirlpool scheduled the repair appointment with an outside company, between waiting for service and the part (the main board) it was over a month of the washer being unusable. Once it was up and working, it was inconsistent at best. The problem that frequently happened was I would start the washer, it would lock, make a grinding sound and then be "done" as indicated on the front panel. I called Whirlpool and they told me how to reset the washer, which I did often. Now I've had the washer for a little over a year and the reset is no longer working so I've called Best Buy for repair. The technician has been to my house 3 times now, replaced just about every part and the problem persists. He is coming back next week to replace another part, hopefully that will work. I will say that the technician has done everything in his power to fix the machine and really gone above and beyond as far as customer service goes. I have always been a loyal Whirlpool customer but after this experience I'll be looking for another brand to support.

Thanks the agent mounted on the front wall and it looks

Love my extended warranty. What a peace of mind. Best Buy is there when you need them. Keep up with great customer service.

I usually don't buy the warranties, but reasonable price for 5 years of protection.

Used the geek squad extended warranty, great service.

Excellent plan. Installed professionally and timely.

I bought the trace930 from bestbuy and absolutely love it....the salesman was very helpful in making my choice

Do not buy laundry appliances from Bestbuy! Our last set of Maytag’s were from Lowe’s and the washer worked for almost 8 years, this new washer we bought in 2024 January was starting to make noise two weeks after Bestbuy installed it. Sometimes the machine stop working before the cycle is done and sometimes it keeps showing that 14 mins left for the cycle but the clothes are still soaked and soapy. Bestbuy have been sending different people to check on it more than three times and it never solves anything(all of them found out the issue differently. One of them said it s the electrical problem, the other one said we need a new door.. unbelievable! Now the one year Bestbuy’s included warranty s expired and we stuck with the one year used washer… so annoying.

So the 2nd crew in nearly 2 week saga left refusing to install my new LG Washer /Dryer. The "geek" squad is really incompetent freelancers, disheveled, unmarked graffiti bobtail, for 2nd time, never even took my old machines out. Last week they said i needed a longer hose hookup than geek provided, (erroneous, didn't i learned) i dashed a block away returned with my own hoses, as they drove away. Today a different 2 person crew said adjacent sliding doors needed to be removed, i removed them in under 5 minutes, guy said he was coming back with his pal to remove the old machines, but he lied, drove away. Best Buy apologizes but i have no faith on 3rd visit these clowns would do any better. Very clearly Best Buy pays them whether they successfully install or not, they act like men who get paid anyway. Always bad for the consumer. I bought 2 of the most expensive items in the store, they treated me like dirt, how sad. Ill get the bearing replaced in the 20 year old one, pity all around. Best Buy, fix this, you've lost an old time customer.

I have had the Geek Squad for various products over the years and fully expect this time will be as good as ever

assuming its like their other plans it should be good. just got product, no issues, havent needed to use yet.

I haven't had to use warranty, but I am glad that the price is affordable and I have it just in case I need it.

My experience with geek squad customer support was great, I had a date and time scheduled for my repair within minutes. When it was time to confirm with the repair technician I was told the time wasn't as agreed and when tried to reschedule I was told there wasn't any other time frame and I cant choose or repair technician for my area. I would be nice to have more than one option for repair technicians, such an inconvenience.

The warranty worked but it took a little while to find a service person, but it got fixed. Now 2nd time calling warranty for this machine. Hopefully won't take long to find a service person, but worth the money on warranty.

I purchased this item on tax free weekend and set a delivery date between 12noon to 6pm 3 3 days was the earliest they can do, witch is fine. The day of i get a call from the driver at 10:45am explaining gow they have been aitting in my drive way, and my response was nobody had called me ahead of time for a early delivery. I got no 15 min warning or anything, so i told the driver i would be there in 40 mins, thats how far i work away from home. The driver did not like that gave me a big attitude and told me i was the last stop for him in that town, and so i explained how a heads up phone call should have been made prior to arrival and maybe he wouldn't have waited so long or deliver the item during the expect time window 12noon to 6pm. The driver took off and now i have to wait another whole week to get my washer machine or pick it up myself. I was given a gift card for my troubles that doesnt cover a 20 dollar uhual rental that charges .79 cents a mile, if you are going to get gome delivery you run on ther time not your own or what was scheduled take the whole day off unfortunately.

I haven't had to use this yet so I can't comment on whether it "works". It brings me piece of mind.

I haven't had to use this yet so I can't comment on whether it "works". It brings me piece of mind.

The dryer stopped working after 4 years. The burning smell was noticed when we turned it on. Call for service and was told the 3-year warranty starts the same day as the manufacturer warranty because they are not allowed to service appliance during the 1-year of manufacture's warranty. When I purchased the additional warranty, I was told the service warranty started after the manufacturing warranty. I was sold a 2-year warranty, which was advertised as a 3-year warranty. There is no way I would have bought this warrant. I paid for the manufacturer warranty and the Geek Squad warranty for the 1st year.

Ordered a new Samsung 7.5 Cu. Ft. Smart Gas Dryer Model# DVG50BG83000VA3 and had it delivered on 4/12/2025. It is now 5/12/2025 and the machine is broken. They either need to replace a belt or the motor. Best Buy only provides 15 days to replace or return so they will do nothing to help me with this issue. I am now dealing with Samsung. They have scheduled an appointment to repaid my 30 day old machine for one week later. The machine looks beautiful.....but if I am unable to use it a month later.... What will happen a year from now.

I bought a 5 year warranty to cover my new Samsung washer. Peace of mind for 5 years is worth this price.