Customer Ratings & Reviews

I purchased the 5 year warranty and I am very thankful I did, however, my Samsung washer broke after a little over 3 years. When getting reimbursed, as my washer is no longer available, I only received purchase price and I cannot buy a comparable washer for the price I paid. The washers have gone up approx. $200 in 3 years. I am very disappointed.

I received a text an hour after my service was supposed to start, cancelling my appointment because ordered parts wont show until the 3rd(today is the 1st). I called to reschedule and was told I have to wait ANOTHER WEEK, a whole 5 days AFTER parts arrive for the technician to have the time. Why wasn't the appointment rescheduled to the day after parts arrive upon ordering parts?????? I scheduled the appointment. Just for comparison of time, I called the other Geek Squad Location and asked if they had a technician available before that timeframe. I was told that the parts were sent to the technician himself and that the lady at the Boise location never even rescheduled my follow up appointment even though she said it was already done Luckily I called the Nampa location to check their availability and received the proper information. This has been my WORST experience with Best Buy and am super disappointed. I have a family of 5 without a dryer for 11 days!!!

I have little control over what it does. You really cannot choose what water level it should have, you need to rely on the auto water level feature. My first load was a small test load. It kept starting and stopping filling. If you lift the lid after it’s in the wash cycle, when you close it, it punishes you by squirting more water in the tub. By the time it actually started, it was 3/4 full. Only needed to be half full or less. That's not the worst part. THIS IS THE GAME CHANGER. Being that it was such a small load, I could not understand that when it went into the spin cycle, it was totally out of balance. I had set the feet to be stable, so that was not a problem. When the cycle was done and I pulled out my cloths to put in the dryer, I moved the center agitator to see the resistance of the tub. It's really loose and that would make it more prone to being out of balance. Another small disappointment is that it had NO where to put the softener. You had to stop the machine at a specific place in the cycle to put it in. Some comment were how quiet it was. That's because it agitates very slowly. Can't see how your clothes are going to get very clean without proper agitation. I am considering returning it for a real washing machine

Horrible Service. Purchase Washer Haven’t Been A Year. Washer Is Broken. Have The 3 Year Coverage. Been Getting The Run Around A Tech Came Out 3 Times & Still Not Able To Fix It Or Have The Right Part. Tech Stated He Will Be Back Thie Week It’s Going On A Month Without Being Able To Wash Clothes. After Spending Tons On This Washer. We Was This Washer Would Be Cover If Break Down & They Giving Us Excuses After Excuses Instead Of Just Replacing Not Even A Year Old Washer. Would Never Purchase Again If This Is Not Figured Out.

Be aware, Best Buy uses third party to provide service, despite saying Geek Squad. Our LG washer needs repair. Service was scheduled for today 8a-5p. They would not provide a specific time. As the day went on, the estimated arrive time continued to change to later and later. Now, I got a notification that the appoint was canceled and rescheduled for tomorrow. No call or anything. Definitely a 1 star plan. I would not recommend.

Washer has been messed up multiple times was told a appointment was scheduled for one day no one shows rescheduled again has had two different companies fix it and now messed up again within 4 months scheduled appointment for Wednesday no one shows called Wednesday night automatic tells me appointment scheduled for Thursday now its Thursday no one shows called again and now scheduled for 8 days out. Great customer service huh. Will not worry with protection plan anymore because i will take my business somewhere else.

After more than 1 month at the repair center, the tracking showed my laptop had been returned to sender when they tried to mail it back to the store. I called customer service 3 times, 1 hr wait each time, and finally got someone to locate the package and mail it to my home again. It just got here-- and it's been replaced with a different laptop, which is broken in a different, more serious way! This is what you get for a 3 year warranty: problems that are then YOUR problem to fix. The repair service is incompetant and will leave you without a working laptop for months, if they honor the warranty at all.

Paid $130 for 3yr extended warranty for all in one washer/dryer. At 2.5years the dryer wasnt drying properly. Geek squad made 3 visits. First visit, problem wasnt solved. Promised to come back with parts but didnt turn up. 2nd visit, was told to purchase drum cleaner from Target. Problem not fixed. 3rd visit (probably the last) Geek Squad insist the clothes are dry enough and that dont expect it to perform the same as new. So, what's the point of paying extra. To help keep people in jobs?

We received one unit that wasn’t taking water, ok thats fine, received second unit not drying, returned it will be getiing old fashioned gas dryer and washer separately its what works for many years, this device is not engineered properly.

This is the total worst washer ever! Plagued by E4 ERRORS constantly, at first it was only for smaller loads but now its constant… It’s loud , and small, and leaves my clothes wrinkled too.. I got it because I needed a washer quickly it has decent reviews, and wash available to deliver quickly… Well, maybe I should’ve waited! I do a lot of laundry, with a family of 4 , my youngest is disabled I do lots of linens I depend on this to keep my household running, total garbage! Delivery was horrible too they couldn’t put in because they “claim water wouldn’t stop running “ so my husband installed lugged old washer out new one in and old washer is in my garage ! Though i paid for all the services mentioned and called Best Buy and when asked about how my delivery went all i got is crickets and a crappy washer! And after all the taxes and fees it wasnt cheap! $792!

had to replace it after 4 yrs. Motor stopped working and warranty was over.

I bought a Samsung clothes washing machine from Best Buy. It broke 2.5 years later. I called to use my Geek Squad protection plan and their contractor is saying it will be 8 days before they can send a technician out. 8 Days!? can you imagine not being able to wash your clothes for 8 days when you have a family of 6? What is the point of having this plan that I paid for? I have no clean towels or clothes or anything. What is the point? If you are going to sell a protection plan, maybe work with people that can actually help. I am screwed. Is the point to force me into buying a new $700 machine?

When I bought a TV I also purchased the "geek squad protection plan". Save your money. During the TV installation, they put 4 three inch holes in the wall with the screws protruding into my bedroom! Twice I have attempted to call for technical issues but have NEVER been able to get a real live person on the phone. Never again.

I purchased this washer in Fall 2022. My mistake was not testing it within the first 14 days of purchase so I could return it to Best Buy. Now I am stuck. This Whirlpool washer has been a HUGE disappointment. The washer drum violently bangs against the housing during the spin cycle. Despite having a technician come out two times and replace parts, the problem has not been fixed. On the last visit I was told to only put clothes of the same weight in the washer. And also to carefully place the clothes around the inside perimeter of the drum. RIDICULOUS! But I tried it and still the machine is banging away during the spin cycle. Since I have a 5 year warranty, I guess I will be calling Whirlpool again to come out. Why didn't I buy LG or Samsung...

Best Buy is the most elaborate junk store in the U.S. and quite possibly, the entire world. Rinky-dink, cheaply made foreign products. I bought a 43" Toshiba TV from Best Buy, and it went out 9 months later and even though it has a 1 year warranty on it, Best Buy refuses to replace it saying its a manufacturers warranty. I didnt buy the TV from Toshiba. I bought it from Best Buy. Best Buy should cover the warranties on the products they sell and deal with the manufacturer themselves. I've been without a TV for almost 2 weeks now, waiting on Toshiba to order and replace the power board in my TV and I'm not even sure thats gonna fix it since there was such a language barrier between myself and the Asian customer service representative I've been communicating with. Its been a nightmare. I wish I wouldve bought a TV from Walmart, then I wouldn't be having this problem.

Bought this dryer and got a lemon. After week one, had to have a service tech clear a code and fix it. Worked for two weeks and then the same thing. Now they want to replace motor and motherboard. Spent over $700 and still going to laundry mat to wash and dry my clothes. Samsung service is horrible with no sense of urgency. Never again and people will hear about my experience.

Best buy installed washer and 2 hours later from the first wash, water leaked all over the floor. Called the 800 number to get a replacement and was disconnected twice after discussing situation for over 30 mins each time with Geeksquad. Got no where with these people. I have purchased over 15 large appliances not including all the small appliances, computers etc, in the last year and was shocked at the poor service. Making me rethink where I buy my items for my House Flips.

I would give Best Buys Extended Warranties less than 1 star. We've had the same issue with more than one warrant over several years time so it wasn't an isolated incident. They use sub-par contractors, they can't diagnose and fix, last washer repair we went thru 3 tech calls (had to miss work for their 8-5 appt windows) canceled appts day of, showing up with broken parts etc until we finally had to pay out of pocket and get our own repair done (which by the way was diagnosed and repaired in one appt, took less than 2 hours) will never shop here again and their warranties are worthless.

My experience with not in store Geek Squad was Horrible. I spent over an hour with a Tech gal (not in store) she was trying to get my Adobe program to work. It's been fine for years, all of a sudden it disappeared from my computer. She eventually quit and ended the chat session without an explanation. I took my laptop to an in store tech, in 10 seconds he told me what the problem was. Adobe Acrobat no longer works with Windows 7, end of story in 15 seconds. Thank you in person Tech.

No drum light! Very expensive washer for no drum. Would not recommend and if LG wants more money for drum light g o with different brand.