Customer Ratings & Reviews

Love the geek squad. Returned a Samsung dryer and replaced with an LG. Ease of return was excellent!

Love the geek squad. Returned a Samsung dryer and replaced with an LG. Ease of return was excellent!

i purchased the warranty because i have had to use it in the past. I highly recommend getting it because it will save you money later.

I think it’s good to have. When researching this dryer it seems like most people encounter issues in the first couple years.

Based on reviews… which said that the LG washer and dryer that I bought are excellent but periodically they ship lemons, I decided to subscribe to the geek squad protection plan. I've never done this before but the reviews said that when the machines are lemons they're truly lemons and will need to be replaced over a period of time. But once you get them working they work very very well.So far so good. I haven't had to use the geek squad warranty so I'm keeping my fingers crossed. I'm hoping my first washer and dryer ordered aren't lemons.

I haven’t had to use my protection yet! I hope not to. Thank you

The Geeksquad installed my washer and answered all my questions I hope I never need them to service the washer for any problems that may arise but if it does I would feel confident in their servicing it.

Have not had to use the protection plan yet, but I always get it on my major appliances. After previously having worked at Best buy and seeing first hand some of the things that can happen and how they would have been covered if the customer had purchased a plan, it was a no brainier!

kind of noisy and the lid is stuck on “locked” after a couple of months

We had a washer explode and then had to wait three weeks to get a new one even though we had this warranty. We kept getting the run around from Best Buy. Also when you get a new replacement item the protection plan is over even though it's supposed to be for five years.

I love my washing machine. it's kind of like a smart watching machine. you don't have to worry about small medium or large loads. As you put the clothes in, the machine puts in just enough water for the load so there's no overload there's no underload there's just a perfect match for the load you have. this machine is great

Best decision I ever made one bill all things covered by Best Buy as long as it’s purchased for them really good job with this one guys!

Called in and had to exchange my front end washer for a top end loader. These guys made the transition easy and quick. They solved my problems with no question. I appreciate the help.

I like the geek squad plan. They're very helpful if you need them.

This product is awesome and has the reputation of being reliable. It is easy to take care of and clean and it does the job job like it said it would do. I would highly recommend this to a friend.

This protection is like having a double-edged sword because the company that created the device will also protect it under its warranty and repair coverage so double is better than single apply for the geek squad also!!

Haven't had to use it yet, but decided it was a good idea to have extended coverage for my new washing machine.

I shopped around so long for a dryer and could only afford a used one but for about the same price I got this brand new Insignia dryer and it's one of thebest purchases lve made. This was the first Insignia product is made what since then the dryer a TV and I'm very happy with the brand. I have 4 kids so it's always going and it's great

The geeks are there for when my washer and/or dry are in need of help.

Great price for piece of mind. We don't generally buy protection plans but felt out necessary with modern appliances