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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5721 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 5,721 reviews
  • Rated 5 out of 5 stars

    Good Customer Service When Needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many may not need Geek Squad Protection depending on what you are buying, but it's definitely a good option to have in case you require assistance or are buying something prone to have problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appears to be a good program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only issue I have is that the geek squad service does not really kick-in for repairs until the manufacturer's warranty expires

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you.

  • Rated 5 out of 5 stars

    Peace of mind coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit pricey, but worth the peace of mind for after the first year of manufacturer warranty expires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit pricey, but worth the peace of mind for after the first year of manufacturer warranty expires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy I haven't had to use it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy I haven't had to use it! Insurance is always a rip off until you need to use it. If you have the funds it provides peace of mind.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use them yet, but after reading the fine print, seems like a great value.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Was fast and easy

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really recommend the product no problem what so ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service Repair Specialist

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should not have had this use this service since the dryer is brand new and only 3 months old. I did have to call in a request. The Service Repair Specialist was excellent, knowledgeable, and extremely helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hoping never to use it but we know it’s there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with both appliances that we purchased and we were happy to get the warranty just in case there is something that happens

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get a extra warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that I bought a extra warranty because you never know and so far haven't had to use it at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional they know what they do and the are very kind and understandable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have assurance from the Geek Squad when I purchase my appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from geek squad. I got it as part of Total Tech membership.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never know when you need it if you use it everyday

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered my washer and dryer on time and setup was fast. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek warranty is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently used a geek warranty & they completely stood behind their word. I have purchased other warranties that said That would & they would do would Best Buy did but did not. Best Buy geek warranty is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad when you purchase a expensive item. They really protection you from any future damages.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection is best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer/Dryer installation was done very smoothly and professional services are very good. I would strong recommend warranty services

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Must have

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best for overall protection , quality service and performance

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty helped my washer get replaced though in order to get it replaced we were still out of pocket $400.

    I would recommend this to a friend