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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5722 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 5,722 reviews
  • Rated 4 out of 5 stars

    Not a good day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my devices but there was a problems with the washer hook up second time cold and hot water lines not installed correctly... Third time washer replaced fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad for our new HD TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always get the Geek Squad Protection on our high ticket items purchased from Best Buy. When I used them in the past, I got great Customer Service!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    too soon to give the 3 year program an evaluation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since my plan began 9/12/17, I feel my evaluation done on 11/17/17 would be a bit premature and would tend to err on the side of being slanted as over optimistic which I am sure you can understand. The point is I am glad I bought it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Geek Squad Protection plan for additional warranty.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Protec

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow so good woooooow it’s not bad very much so good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use yet so unsure 5-star. Expect all will be good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Seems pricey when you first look at it, but I have already used it twice on my NEW Samsung washer & dryer. Thanks, Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haven't used it yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used them yet but hopefully all good. Just bought it in case I need it in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Protection gives us peace of mind. Should we need service, we know where to turn and that the service will be that of an expert.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always bought Geek Squad service for my appliances since their customer is awesome and it's really worth for that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my washer & dryer perfectly. Very friendly & knowledgeable. Couldn’t be happier with their service. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great protection plan! Hopefully we will not have to use it any time soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    G3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy technician service was great and they explained all the features very simply.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Found a great deal at the store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Squad crew is great but the scheduling and management and needs some work in as much as they need to be able to be contacted easier and schedules need to be more flexible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer dryer 4 year warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy to have this 100 percent covered washer/dryer repair for everything they come to your home fix replace anything for 4 yeas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed my dryer. Very professional,polite and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer had issues... my warranty is up and the dryer has torn up for the second time in 4 years.... dang I wish I would have purchased the 5yr warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great to have a protection plan on large items i have not had to use my plan at this time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use the Geek Squad protection yet as my item was brand new but I wanted this extra security for the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection at a good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased geek squad protection for all my appliances and electronics. It is worth it as they will either fix or replace my items with the protection

    I would recommend this to a friend