Customer Ratings & Reviews

This washing machine only lasted for one year and five months before it broke down. The hot water inlet valve stopped working and the gears under the tub started whining loudly. I was able to receive a new one only because I purchased a Geek Squad warranty for 5 years. I then purchased a new warranty and hoses for the replacement for $250 for a new warranty and hoses incase this one decides to break down. One last complaint I have about the extended warranty is if you file a claim they will void the warranty, yet no other warranty company will void your contract for a repair or replacement until your 5 years you paid for is actually done. I advice anyone making a big purchase ticket item to find an outside warranty company which will guarantee you the full term contract for the 5 years.

I usually uy and extended warrantin everything I buy at Best Buy they do work when you have a problem

I am so happy we purchased this warranty. It is such a peace of mind. Haven’t had to use it but knowing it’s there is a good feeling.

Love the warranties with Best Buy. In the past I would never but based on how the other warranties have worked out when needed this is a must. Hopefully I never need it but if I do...

The agents installed this new washer and dryer for us and we have never had any problems with either of them. Great purchase and great geek squad!

Best Buy service and coverage is great and they the best

I haven't used it yet, but I have heard great things. Hopefully I won't have to use it, but feel better having the service.

Highly recommend. My washer shorted out after a thunderstorm just 3 months after purchase, They replaced both motherboards.

Having this service gives me good peace of mind. I have no doubt that they will be able to help with anything that goes wrong...if it does.

I sold the home with the unit when it was a little over a year old so this review is a moot point.

Don't have to worry about the appliance breaking down and costing me money to fix it. It will also be replace if it can't be fixed.

Got this after a really bad experience with the installation of my washer that didn’t work. So I prefer to pay for this, just to be sure that I’ll be covered in case the washer stop working.

With out the geeek squad coverage am not gone buy any thing

I highly recommend getting purchasing an extended warranty to protect your investment

After spending thousands of dollars for appliances I wanted assurances that my washer & dryer would be repaired cheaply, professionally, & timely should repairs be needed in the future.

Best service around hands down they are on time and do great work

Added coverage on a new model ventless washer/dryer. Expensive appliance and my previous unit from a different manufacturer had many problems, so this is for peace of mind.

How can you go wrong with a protection plan? Great customer service with every plan i have ever bought, and I buy a plan for EVERYTHING.

The best agent around when u walk in the store they are willing to help u explains differences on products and suggestions I love it

I havent used it and i hope i dont need to. I hope the washer purchased lasts longer than the 3 years but f not well im glad we got it....