Customer Ratings & Reviews

When I asked for help I was answered quickly, communication is good, if I get my washing machine problems resolved I will recommend everyone to take their warranty to Best Buy.

My units arrived in a very timely manner. Installation crew was wonderful. I had been going to.the laudrymat and was tired of it so i made the jump to these units. Absolutly wonderful. Best purchase ive ever made. I do have the extra protection package just in case. But so far so good. I have a large drum top loader so if you are short you may want to think about a front loader. Im tall so its great for me. The dryer has a moisture sensor which is great.

Definitely a must to purchase this extra protection

Peace of mind that I have not had to use just yet on my Samsung washer purchase.

Our washer began making crazy noises after a couple of years. I called Best Buy and a tech came out to assess it within a couple of days. A day later, I received notification my washer would be replaced. It will be here in two days. Amazing, quick painless Customer Service all around!

Absolutely love Best Buy delivery.they always come thru with the most polite delivery drivers and workers. We have been working with Best Buy now for almost 10 years and never once have we had ANY issues. One device came damaged and they replaced it withen 20 minutes of delivery. Had a crew out here changing it out and did a FREE installment for the troubles. I give them a 20/10 stars and would never shop with anyone else.

So nice not to hear all the squeaking of my old dryer. This one is so very quiet I have to go make sure it’s running lol

I always recommend the black tie service geek squad to my family and friends. When I have a problem, I’ve always been taken care of and then some gives me peace of mind on any purchase. I make AppliAnce you never know what you’re gonna get when you buy an appliance, sometimes they live up sometimes they do not

I'm very pleased with this dryer,drying is amazing, plus theres multiple settings. Recommend anyone to buy this dryer you will be pleased with the purchase.

Geek Squad excellent customer service! Called to make an appointment and they came next day first thing in the morning and diagnosed and solved my issue within the hour regarding my hamper being disconnected in the washer drum!

Recently called in Geek Squad to service our Dryer that wouldn't stop tumbling. I forget the service tech's name, but he was very honest and professional, telling us exactly what was wrong and when the new part would arrive. Although he needed to reschedule one, it wasn't a huge deal as when he did came to work on our appliance he fixed it less than 15 minutes. Would recommend!

I bought this protection for my new washing machine which is the Maytag. It came with its own manufacturer warranty. That's all good and finding dandy but I wanted extra protection. Cost me over a hundred and something dollars but it was worth it to me.

I am hopeful I wont have to use this, but I like having the peace of mind. We just spent a fortune on appliances and I am grateful we are covered.

we love each one and get it for all products purchased from Best Buy

It's perfect, they work super fast and I always recommend it because they make the problem very fast for me

I always buy the extended warranty at Best Buy and they honor it. I've bought multiple TV's over the years that fizzled out in less than a year (Two Toshiba TV's. I will NEVER buy Toshiba's again) but Best Buy came, saw the TV was defective and replaced the cost so that I could apply it to another purchase.

The Geek Squad is the BEST! Haven't needed them so far since my washer & dryer are only a couple of months old but we also bought to LG smart T.V.s from Best Buy and when my husband had a problem with his new set less than a week after getting it, they came right out & replaced it.

actually purchased because of the electronics associated with washer = wont know if any good until (hopefully not) washer goes on the fritz

5-Year Standard Geek Squad Protection warranties for large appliances are a no brainer for me. Granted I am an old geezer, but I remember when washers, dryers, refrigerators and stoves lasted over 20 years. Not so any more. Warranties are a must for new appliances that have computers that burn out with power surges during bad storms. Besides appliances and appliance repair is so expensive now that extended warranties often pay for themselves in the long run.

We enjoy the product protection plan, and Best Buy support is the BEST, though it's sad that machines don't last any better than they do.