Customer Ratings & Reviews

Great customer care! They come out every time I need the service! Best thing I've paid for!

The technician was very knowledgeable. He answered all of my questions about my WiFi no matter how stupid they might be. He corrected the problem.

It guarantees that I will be well protected for many years to come.

Wouldn’t be without the peace of mind. The warranty stood behind a Samsung washer and dryer.

Thank you gor my protection it wss well worth it thank you again

Purchased the geek squad protection for peace of mind. Have not had any issues with the appliances.

Very Good stuff very helpful they didn’t hesitate to help

Great service, does what it is supposed to do. Will always buy.

Geek Squad Service Plan is an amazing product and would recommend to others.

After having purchased an LG washer/dryer combo unit in November 2023 and taking delivery in January 2024, I called a few days ago when the unit was having a leak from the front door. I was told that I needed to contact LG because the unit was still under warranty with them. So I say what good is purchasing an extended warranty if Best Buy isn’t going to do anything when I call them other than say go to the manufacturer. I have been a Best Buy customer, purchasing all major appliances, entertainment equipment and computer, iPads, iPhones from them for the past 20+ years. I have almost always purchased protection plans on larger purchases. I have called for repair on appliances that were under warranty in the past and the Geek Squad was sent out to make repairs. That was what I expected now and did not receive. I am more than unhappy. I guess it’s the way the whole world is going, but it’s the final nail in the coffin of my purchasing Geek Sqaud Protection. Worthless! As was calling LG who wanted to merely diagnose my problem over a computer chat and have me do all of the work. That’s not a warranty!

Having an extended warranty is essential. This plan is very well priced.

I purchased this item as a open box and I am really pleased with the quality

Haven't had ti use them yet with the quality product ive recieved so far hope i don't need to

It's a great value - just one in house service visit can cover the costs of this protection plan.

Have yet to use this so far but if something should happen ill let you guys know!

Provides peace of mind for the purchase and you don’t need to worry as everything is taken care of.

As of this point I can’t really rate this effectively because I haven’t used this protection plan yet

It's great to have insurance on case something goes wrong. And Geek Squad is so good at taking care of things!

Needed this for my washer and dryer. Called multiple times. The repairman gave me some valuable tips.

We purchased the plan and one of the units had a minor issue. The plan covered the repair. It's worth it!