Customer Ratings & Reviews

We enjoy the product protection plan, and Best Buy support is the BEST, though it's sad that machines don't last any better than they do.

Best buy was able to quickly replace the unit i needed with no questions. the guys came out to replace it in a timely manner !

Great service to add more time to your products warranty

The washer and dryer are very quiet and works very well, what I like the most is when you’re away and have the machines running it let’s you know when the machine stop’s also my clothes comes out clean every time. The machines works very well it’s awesome, glad I purchase it.

Helped out very well and answered all of our questions.

They are so helpful and professional. Help solve problems with ease. Makes my life way easier and doesn’t give me any worries

The agents came and repaired the washing machine when it broke, they were very helpful

Let me start by saying always by the warranty. We bought a new in box Samsung washer and dryer. Got it home, they installed it, programmed it etc etc. 2 days later the washer stopped working. Followed all the instructions, online in the book, even the chat for Samsung. Called Samsung, they gave us the run around for a few hours. Forgot we bought the warranty. Called them right up, the replaced it, never even asked why, they replaced it the next day. It's always important to buy a warranty, especially today where everything has a million electronics. It's not the old days with the top loading washers and 4 parts..

I have not had to use the geek squad protection yet, as my brand new washer and dryer were just delivered last week. And I chose to pay for the 5-year plan. That may have been overzealous and perhaps unnecessary considering I went with a top brand (Maytag/Whirlpool) but after such a poor experience with my Samsung washer and dryer and how quickly they broke down for being brand new units, I just wanted the Peace of mind. Hopefully I'll never have to call them

I’m giving this 5 stars not because I’ve had to use it already, simply because I have used these enough in the past and I swear by them. I have never had an issue with the geek squad.

This protection is very good to have in a case of an emergency parent or for a costly repairs that it is covered under warranty this is your best bet to ensure that whatever you purchase is covered. Just like a car you need insurance.

Love this Maytag Washer/Dryer set!!! It is absolutely Gorgeous. It is more quite than most Washer/Dryer sets. These both come with commercial technology. So easy to use & even has WiFi Remote Enable thru the Maytag App. Washes & Dryes as expected. The only down side is washer is not great for short people, I am 4’10” & I have to stand on a stool to get the clothes on the very bottom out. Also, the downside on the dryer is the vent fills up extremely fast… one load & lint is overflowing when the vent is pulled out. Leaves lint down in the vent opening & I keep an extra long screwdriver handy, so I can pull the extra lint up the sides & grab ahold of it to be discarded. I would definitely recommend both of these products.

The Geek Squad coverage is the best in the business and the only one I truly trust to follow through on what is promised. I add it to all of my major purchases and it has come through in the clutch on many occasions.

This product offers great value for money. It's well-made, durable, and has all the features needed at a reasonable price. It would definitely be recommended to others.".

With Geek Squad you get a peace of mind. I don't have to worry about going anywhere else for repairs. Geek Squad will take care of it.

It’s a good service should always buy with appliance from Best Buy!

The initial installers forgot to set up my dryer to the vent but the bell squad came and saved the day.

I have had to use this warranty in the past unfortunally I live in a very rural town so that a lot of the time they are unable to send a tech to me but have never had an issue they usually refund me back what I paid for the original unit and I go back to them to get a new one easy and good customer service

geek squad on large purchaSE with lots of moving parts like a washer or dryer -- call for service before one year is up regardless if you need it

Great warranty. I haven't had any problems for Best buy. Definitely takes care of you