Customer Ratings & Reviews

Good to have in case something goes wrong with the product

The installation of washer and dryer was perfect. Very punctual and considerate of time

Great 5 year warranty in case the item were to break.

I like the peace of mind that Geek Squad protection plan provides for reasonable cost.

The employees for Geek Squad are the best. They are very friendly and always clean up. I highly recommended them.

Within a month or two of this product being delivered and used, we began experience issues with the washing machine leaving a musty and moldy smell on all our clothes. However, because the product was outside the 15 day return policy, we were force to contact Geek Squad for further support. Geek Squad said that they could not find anything mechanically wrong with the product (despite their tech saying that he could totally smell the musty and moldy smell on a piece of clothing) and said that we should contact LG for further support. We attempted to contact LG and they blamed all issues with the product on the fact that the state laws in CA require energy/water efficiency, user error (despite the fact that we complied with all their recommend suggestions on maintenance (back to back tub cleans, use of special sanitizing product, wiping down machine, leaving door open, and using recommended laundry detergents, etc.), plumbing issues with our house (despite the fact that the house is a new construction home built in Sept. 2021) and water quality issues (despite the fact that we purchased a whole house water filter for our home specifically to eliminate this as a factor). Finally, LG stated that we need to run with all washes and tub cleans some type of laundry sanitizer product. While this suggestion did eliminate most of the odors coming from our clothes, I did not buy this product with the expectation that I would be forced to use laundry sanitizer product on a regular basis to keep my clothes from smelling after each wash. Moreover, using a laundry sanitizer product on a regular basis did not eliminate the smell completely. After LG ignored our cries for help, we turned back to Best Buy/Geek Squad because of our extended warranty on the washing machine that we purchased for nearly $500. Best Buy/Geek Squad continually shuffled us back and forth between different personnel, some who promised a return or exchange of the machine only to be told later on that particular personnel did not have authority to authorize a return or exchange. I called the manager from the store we purchased the product from and he ignore our pleads for help. The bottom line is this, Best Buy, Geek Squad and LG do not care about customer satisfaction or stand by the products they sell. A washing machine should make your clothes smell better after use; not worse. Moreover, LG has had major lawsuit in the past over the same exact issues with their front load washers in the past. I have been a loyal customer of Best Buy for years. I’ve spending thousands of dollars with this company, but after this experience, I think I will be looking for other venders to buy electronic products.

Great to know I have no worries feel secure knowing my washer is covered

The geek squad protection plan was a big reason why I bought my appliance here. Covers more for a lot less than anywhere else.

My friend enjoy this washer and dryer very much she says they works efficiently

I just added this as a precaution in case of any accidents but I believe it to come in handy and worth the 5 year add on price.

The guys took it up one flight of stairs. They were polite and quick.

Hopefully won't need it, but one never knows! Better be safe than sorry!

One of the main reasons for our purchase was for the excellent warranty.

It was easy to purchase and in the long run it can save you hundreds

THESE NERDS KNOW IT ALL MAKER YOU GET THE SERVICE CAUSE YOU NEVER KNOW.

Always get the service plan, and be worry free! I live the protection!

I wouldn't ever consider buying a major appliance without the service contract. 5 years for $99.00, Can't pass that deal up!

Best Buy protection plans are essential to me and have saved me additional costs.

The squad installed the washer and dryer very fast and then showed me how it worked.

Always recommend Geek Squad especially on expensive products