Customer Ratings & Reviews

Love the simplicity, ease of use and ability of these Washer and Dryers. Great choice, great price

easy to use, great quality easy to use, great quality easy to use, great quality

This protection service is worth every penny! Always have peace of mind knowing that should something go wrong, the Geek Squad is always there!

The delivery men weee superb! They were extremely careful, answered all of my questions, without hesitation was courteous. The sales person was amazing. He listened to my needs, found exactly what I needed and at a great price.

I would definitely get, since my last washer needed maintenance more than once. I used my five years and purchased again.

Best Buy’s 5-Year Geek Squad Protection Plan is well worth the price to protect your major appliances. It saves you if your appliance needs repairs after the manufacturer warranty expires. If you did not have an extended warranty, appliance repairs are pricey. An appliance repair service call will generally run $100 just for the tech to walk into your house and then the cost of parts and the cost to install the part typically adds to a service call. With a 5-Year Geek Squad Protection plan there are no worries as they will repair as many times as needed.

It is very quiet and big enough for a king size quilt. I can see through the lid. This is amazing

Service was quick, easy, and the process to add the additional warranty was seamless.

Excellent service for extended warranty. Good customer service. Peace of mind if repair is needed for 6 years.

Simple protection plan that after research I have discovered is more comprehensive than and has much better customer service than the manufacturer’s warranty.

The delivery team installed my Profile combo with great care! Was thankful with how quickly they got things done as well!

Recommend Geek squad for your repair needs. Very polite staff.

Good and easy to use. Will give 5 star. I am satisfied with the product.

Purchased a 3-year protection plan for a LG refrigerator in January 2019. Water has been dripping from the ice dispenser for several weeks. There is no ability to set up in home appointments online, but by phone only. Getting to talk to BB customer service rep takes literally hours, with an average waiting time of at least an hour. No point asking for a return call when they don't do it. Best Buy uses third party contractors. They sent a tech in early June. He told us there was nothing wrong with the fridge, cleaned it and left. Second appt was set up for today. Received 2 texts and 2 voice message reminders in last 2 days. At 9:15 today I got a text from the third party contractor to notify me the appt had been cancelled. No reason whatsoever. I've been waiting for BB return call for more than 3 hours (they were supposed to call back in 1 hour 17 minutes).

Even on a busy day it was easy and quick to walk in choose a washer buy it then leave. It actually took me less time to do that than it took my husband to finish a product replacement with a pre set appointment with Geek Squad.

Installers were fast and professional! Treated the washing machine like it was theirs ! Excellent customer service! The BEST BUY ever!

My geek squad service as the easiest and smoothest process ever. Came in and out and left everything perfect

After a month of searching for a washer and dryer found this matching set at Best Buy. Glad I waited best purchase I’ve made in years Makes doing laundry, fun and easy. My wife can’t stop using them lol. I would recommend this washers and dryer for any husband trying to upgrade his wife with new tools to make it easier to get her job done.

Great to know no matter what happens to my device that i can get it fixed and replaced as it is being fixed.

Great warranty for peace of mind. What you pay for insurance is highly recommended