Customer Ratings & Reviews

Great capacity and very silent I’m so happy with this purchase

After having purchased an LG washer/dryer combo unit in November 2023 and taking delivery in January 2024, I called a few days ago when the unit was having a leak from the front door. I was told that I needed to contact LG because the unit was still under warranty with them. So I say what good is purchasing an extended warranty if Best Buy isn’t going to do anything when I call them other than say go to the manufacturer. I have been a Best Buy customer, purchasing all major appliances, entertainment equipment and computer, iPads, iPhones from them for the past 20+ years. I have almost always purchased protection plans on larger purchases. I have called for repair on appliances that were under warranty in the past and the Geek Squad was sent out to make repairs. That was what I expected now and did not receive. I am more than unhappy. I guess it’s the way the whole world is going, but it’s the final nail in the coffin of my purchasing Geek Sqaud Protection. Worthless! As was calling LG who wanted to merely diagnose my problem over a computer chat and have me do all of the work. That’s not a warranty!

Geek squad is very knowledgeable & helpful. I appreciate these tech people.

Great service! Usually booked out, but just plan in advance

Guys when the appliance fails the repair is very expensive (almost a new purchase price).

Don't know. Have not used it yet for my washer. It appears to be good protection plan.

Haven't used it yet, but are glad to have the service if needed.

Thank goodness I haven’t had to use it yet, but comforting to know it’s there, just in case.

Hope i never really need to use the Geek Squad service.

love having the security of 5yrs of protection on our new washer

What can I say? We always get a long-term Geek Squad warranty with anything we buy at Best Buy.

well worth it just in case something happens. for the pruce

Good delivery and great installation. Recommend it strongly

The best option if you don’t want to have headaches on the future.

So far so good, geek squad to the rescue to help you with whatever issues that may happen.

The item is good and works well. I did not notice any issues.

Pretty over priced for something you dont need for the first two years

I always find comfort in knowing my devices are protected.

Geek squad mounted my TVs and installed everything

Gift for my brother & he loved it! Especially the size of it.