Customer Ratings & Reviews

wont honor their warranty as promised. Said they don't know when they can get to my washing machine because of where I live??? shouldn't they have ask about that when I paid for all the warranties on all the appliances?

No one, offered me the product after installation.

Not very happy because tech came twice and asked to get replacement but store sale did not gave us any reasonable replacement.

In the past, the geek squad has sent out knowledgeable people to my house. However, they did not use a stud finder before cutting a whole into my ceiling and thus cut a whole where a speaker would not fit.

after returning the product, we no longer need it.

Bought it for peace of mind. However, very costly.

I spend almost $20,000 purchasing items for my new home including the warranty for a washer and dryer for two levels let me tell you Best Buy drags you out for the GPS the techs Service you are not very shortly waste of time and money by

This is a joke! Call to get brand new appliance fixed after I received damaged. They give you the run around. Send a repair man out just for it to do the same thing after using it. Just send me the new product undamaged and take this thing back!

I'm not impressed with the warranty, they didn't cover my only failure.

Terrible service. I called long ago and they denied fixing my kitchen aide freezer. So why buy GS protection????? They told me to call manufacturer. Today as i type this the feeezer i replace. Very upset. I think had they really dedicated the fix, it be no issue today and no replacement.

Dryer does not dry very well. Lint gets into clothes when drying. Settings do not work at all in terms of drying clothes. There is no light inside dryer.

Purchased extended warranty bit would jot cover a boot seal that collected mold within 2 years even though Maytag clearly stated it is not a cosmetic thing and they will replace it themselves.

they could not set the delivery date of the last product I bought because of a system error. I cald many times. I had to return it and buy it again

I really struggled to get a replacement. At least I did get a replacement eventually for the product I really needed. It's still worth getting geeksquad services

Absolute Waste of Money. They send you to manufacture. Purchased new washer/dryer. Failed within 30 days. Best Buy would not return/exchange. Only told me to contact manufacture. They will not refund the warranty.

Less than 9 months after purchase, the dryer drum broke out from the dryer. It is not drying properly too. What use to be done in one drying cycle needs to be run twice now. Super disappointed!

I purchased the geek squad protection and my washer stopped working. The did not want to fix it. Dont purchase! !

It took almost two weeks to get part and come fix it. Although without the warranty we would have been sol.

So glad I secured my purchase with 5 year warranty. No repair or exchange available and only original purchase price of one of the 2 units I must now pay to replace. Not cool!

Paid a pretty penny for our last appliance and our top of the list recommended by consumer reports for the LG Washer and Dryer and the washer quit 6 months after it.