Customer Ratings & Reviews

excellent staff employee Brownsville Best Buy, my washer replace was a fast and delivery a new item in time. thanks guys.

They worked very quickly and efficiently ensuring everything was setup right

Great dryer but be carful loading clothes into because my door is reading as still open when closed.

I’ve never had to use the warranty but I’m sure if I did we would not have any issues.

I would give them 0 stars if it was an option. We purchased a dishwasher and refrigerator from Best Buy with a warranty thinking what a deal?! We were completely wrong! Not only is getting any help a complete hassle, but they will make you wait weeks upon weeks for repair. Our dishwasher has had drainage issues since install. They came out a handful of times and basically replaced everything on it. When they couldn't fix it they made ME call Samsung who then explained to me that Best Buy hasn't followed proper protocol for them to warranty a replacement. I have now had a non-working dishwasher for 3 years. I didn't have time to call and make appointment after appointment while Best Buy tries to get their act together. Now for the refrigerator, at just 2 years old the freezer went out. The fridge portion wasn't far behind before it quit working. It took a week to get someone out for an appointment. The individual for the company was on his cell phone the entire appointment. He then said a part needed to be ordered and although the part arrived in 2 days we had to wait an additional week for install. The company came back out and installed the part ordered and left, but our refrigerator was still broken. When we called Best Buy to have someone come back out they let us know we could have the same company come back out (which I really didn't want as they didn't seem competent enough the first time) or we could wait an additional week for another company. I opted for the same company because we had already been out a refrigerator for 2 weeks at this point. Special Agent Tess had the nerve to tell me that some people wait 30 days for repair. The fact she felt okay to say this was disgusting to me. They clearly have ZERO respect for their customers. All this brings me to today, our refrigerator is broken with the same issue yet again. We are only 4 months out from the previous repair. We have waited a week for someone to come even assess the issue and we received a call today that they needed reschedule. I've been on the phone for over an hour trying to get a representative with no luck. I will NEVER buy a warranty with Best Buy again, but mainly because I will NEVER be shopping with Best Buy again.

Absolutely amazing will purchase another set when we can !!

Geek squad is so very helpful! They are super knowledgeable and efficient in repairing/ replacing items.

My washing machine was delivered on time and installed very quickly. Excellent service!

Very good survive they installed tv. Dish washer, security system and also gave good suggestions

This has been a decent washer up to today. Power will not come on. The last one was replaced with this one 3 years ago. Similar issue after a few repairs. Hopefully the next one will last longer.

Easy access to geek squad through the mobile app. Quick, efficient service!

The agent Jose Jimenez did very good job and dropped washer very carefully .

I love geek squad I know they're a little expensive but they definitely take care of your stuff if it breaks

With any appliance purchase, you would be a fool (unless you are a repair person for the particular item) not to get these warranties. The peace of mind is not the only thing you are buying here. If you have a large family, the chances you will need this are about 99%.

With any appliance purchase, you would be a fool (unless you are a repair person for the particular item) not to get these warranties. The peace of mind is not the only thing you are buying here. If you have a large family, the chances you will need this are about 99%.

This service works fine, but for me it took several appointments, technician visits, a lot of phone calls and finally I get the washer machine, just be patience,

Install went smooth and guys did a good job on installing the washer & dryer.

I've bought the High End Front Loaders (Name Brand) and these Insignia Appliances are great. Wish they had Color options, but you get what you pay for.

Amazing service. Tech was knowledgeable and had our dryer back going and still working.

washer good delivered fast and good instalations..